Apple Inc has released the latest version of iTunes 12.1 on February 1, 2015. This version is said to be a native 64-bit iTunes on Windows. Despite its great features, many users are complaining about it as iTunes 12.1 fails to work once in a while. Furthermore, the important differences between the older version and the newer version are based on the computation speed, software compatibility and configuration requirement, which can be the possible reasons resulting in the failure.

Reasons Why iTunes 12.1 Fails to Work

1. Full 64-bit application

The key reason that leads to failure is that the new iTunes is now a full 64-bit application. We all know that iTunes lower versions are 32-bit applications which allow users to run them under 64-bit versions of Windows. However, since the latest one is a 64-bit application, if you are using a 32-bit version of Windows, tendency is that you will really have a trouble dealing with iTunes 12.1 version.

New Version

2. Some third-party phone managers are not working

Aside from iTunes, some people are using third-party phone managers to manage their mobile data. However, in order to make use of a third-party tool, iTunes will also need to be activated. And if the phone manager used is a 32-bit application, it cannot be compatible with 64-bit iTunes. Thus, it will not be able to work.

3. Price button display

When listening to iTunes Radio, there is a widget that displays a price button of the current track. The problem here is that it is a one-time-click purchase button. If you have logged into the iTunes store, clicking the button will lead you to pay for the song immediately. This will let you spend your iTunes credits in an instant even if you just tapped it by accident.

iTunes widget

4. Can’t find music and albums

iTunes version 12.1 fails to show the music and albums of some devices. Users are really finding it hard to access them. This is one of the main reasons why a lot of people are complaining about this version.

Recommended Solutions to These Problems

Below are some of the solutions you could do in order to solve these problems.


Use a third-party phone manager that is compatible with iTunes 12.1 version

If you are really a person who gets used to using a phone manager to manage your phone’s files, it is recommended that you make use of an alternative. Apowersoft Phone Manager on the hand is a good alternative as it is compatible with iTunes 12.1 version. You can try and download it for free by clicking the button below.



Uninstall iTunes 12.1 and reinstall the older version

This is the simplest solution to the problem. If you just want to stick with the latest phone manager that you are using, or if your Windows version is 32-bit, simply download and re-install the older version. To do that, just open “Control Panel” > “Uninstall/Change Program” > “Uninstall”. Note that you also need to uninstall all Apple-related files installed like:

  • iTunes
  • Apple Software Update
  • Bonjour
  • Apple Mobile Device Support
  • Apple Application Support

Un-install the files

Lastly, reinstall the older version of iTunes.

Some Good Things About This Latest Version

Yet there are many complaints about this version, it still has its positive side specially made for the convenience of the users. Despite of iTunes 12.1 not working for many users, this version can actually handle larger amount of RAM as compared with the older ones. In addition, the new version has fixed some bugs and included new features such as a widget when playing songs and better performance in terms of syncing with apple devices.

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