How to Fix AirPlay Problems

Last updated on February 21, 2017 by

Please make sure the following three points before reading this tutorial:

  1. Your devices are iOS system equipped with AirPlay function.
  2. Your iOS devices are not broken.
  3. You’ve installed iTunes on your PC (Click here to download the latest iTunes).

When you’re using Apowersoft iOS Recorder, you may encounter problems that AirPlay cannot be shown up or doesn’t have respond on the Control Center of iPhone or iPad. Now, here are several detailed methods which can help you fix AirPlay problems.

In order to get the best user experience, please update iOS Recorder to the latest version before looking at the methods below. The update will be finished within seconds automatically if there’s an update when you click the iOS Recorder icon.

Solutions to AirPlay Problems

  1. Check Wi-Fi settings
  2. Check Firewall
  3. Check Bonjour Service

1

Check Wi-Fi on your iOS devices and PC

There might be some issues about the Wi-Fi network of your iOS devices or PC if AirPlay doesn’t appear on the Control Center when iOS Recorder has been launched. Note that iOS devices and PC must be connected to the same smooth Wi-Fi network. If it doesn’t work, you need to restart your Wi-Fi to have a shot.

Restart Wi-Fi

Please note that corporate networks may often block many port numbers from communicating across networks. Therefore, you are required to let your technician allow TCP ports 36666, 36667, 6000 and 6001 to be open for connection. Plus, Apowersoft iOS Recorder won’t likely work across subnets or VLANs unless special steps have been taken.

2

Check Firewall on Computer

AirPlay problems can be also caused by Windows Firewall’s blocking some functions of Apowersoft iOS Recorder. If so, you need to raise the blockade manually. Proceed as follows:

On your PC, open “Control Panel” > “System and Security” > “Windows Firewall” > “Allow an app or feature through Windows Firewall”, then you can find Apowersoft iOS Recorder on “Allowed apps and features”. Tick the “Private” and “Public” boxes to allow this app to communicate through Windows Firewall.

Set Firewall manually

For more detailed guide on how to allow/edit the list of Allowed Apps in Windows Firewall, you can refer to this article.

And if you’re a Mac user, you can easily know how to configure Application Firewall from here.

3

Check Bonjour Service on PC

Bonjour Service is a LAN network service developed by Apple Inc. which is installed when you download and install iTunes on your PC. If there is no Bonjour Service on PC or this service is damaged,then AirPlay problems on your iOS devices can arise when you run iOS Recorder. Here’s the solution.

Please make sure that you’ve installed iTunes on your computer and then examine the Task Manager to see if there is the service or not. Hold down “Ctrl + Alt + Delete” on keyboard or just right-click on the taskbar to open the Task Manager. Check Bonjour Service within “Services”. If it’s running, you may right-click it and select “Restart” to have a try. If it has stopped, you need to right-click it and start this service. If there’s no Bonjour Service under “Services”, then you have to manually download one on your PC.

Check Bonjour Service

Regarding the AirPlay mirroring issue, Apple also provides some solutions, you can check this guide to know more.

Write down the specific problem you have if all the solutions above cannot fix AirPlay problems on your iOS devices. Or you can directly hit the more icon on the main interface of the recorder, then select “Support”/”Feedback” to write down some details and submit your feedback.

Rating: 4.3 / 5 (based on 27 ratings) Thanks for your rating!
Posted by: Apowersoft on to Mobile Manager. Last updated on February 21, 2017

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Comment (17)

  • I use the online version all the time and right now it's not working! I mirror my iPad screen to the PC to record it and now it's not mirroring anything! I need this fixed please ASAP
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    • Hi Ethan, could you please send feedback from the application and describe the problem you meet with more details? Thank you!
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  • Bonjour will not restart it reads no services connected to it
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    • Hi, could you see "Bonjour" under "Services" tab? If you can't see it, please restart your computer and the application. If you don't have it in your computer, please download one. Thank you!
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  • Running on iphone 6s with ios 10.1.1. Cannot get picture on laptop to change from portrait to landscape
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    • Ive got this screen recorder for my ipad, but the video is laggy with the fps at about 13fps. Not sure how to fix for better performance
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      • Sorry for the trouble. Would you please send us your log file via feedback and write email to our support center: support@apowersoft.com. We will try our best to help you out.
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    • just updated to ios10. now unable to use the software for mirroring, my iphone just simply doesn't to the mirroring service. ur guide is based on pcs do u have any guides based on mac devices?
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