Solutions to Phone Manager not working with iPhone/iPad

Last updated on December 29, 2015 by
Ask

I tried to use Apowersoft Phone Manager to manage my iPhone 6s. But no luck for me, the Phone Manager cannot detect my phone after several attempts, no sure what went wrong with the problem, can anyone plz tell me how to resolve the issue? Thanks in advance.

 

Answer

Hello, sorry for the trouble that it might bring to you. First, before using Apowersoft Phone Manager, you should ensure that the iTunes has been installed on your computer. If you have not installed it yet, please navigate to the Apple’s official site to download the application.

Solutions to Phone Manager not detect with iPhone/iPad

Now the consideration is to identify whether iTunes can detect your iPhone. You should connect your device with the supplied USB cable, and then open the iTunes. If the Apple’s official software iTunes failed to detect your idevice, Apowersoft Phone Manager would definitely fail to detect your iPhone. This is also the main reason why users failed to connect Apowersoft Phone Manager with iPhone.

Given this, you’ve got to first confirm the solutions to solve the iTunes not work with iPhone/iPad:

i

Please make sure that the USB cable is in good condition and has been plugged into your computer. You also should ensure that your USB port works fine whose functional fault and bad contact might result in the connection failure error.

ii

Try another computer to connect your iPhone, iPad or other devices. If iTunes can work with your apple devices, this might indicate a problem with your previous computer.

iii

Please check whether the iTunes related components “Apple Mobile Device” and “Bonjour” have been running when you start your computer.

  • Simply press “Windows + R” on the keyboard to search the running service.

    Tap on keyboard

  • Then input “services.msc” to locate the “Apple Mobile Device” and “Bonjour” components.

    Input service

  • Right-click the items to see whether it has been activated, if not, click “Start” to run.

Run the service

iv

Un-install the iTunes and then re-install it. In order to un-install iTunes, simply select “Control panel” > “Uninstall or change a program” > “Uninstall”. And then delete all files with Apple components including iTunes, Apple Software Update, Bonjour, Apple Mobile Device Support, Apple Application Support. After uninstalling the program completely, you are suggested to restart your computer and reinstall the iTunes.

uninstall components

Tips: Generally speaking, if you un-install the iTunes completely, you can re-install it with success. But in a very few cases, the iTunes installation fails due to the incomplete uninstallation, which might in turn lead to the failure of detecting your iPhone or other idevices. At this time, please open “Control panel” > “Un-install or change a program” > “Un-install” again, and then un-install all files with an Apple Inc. suffix. (A part of users only have 5 apple components while others have 7 inc components.)

Rating: 4.3 / 5 (based on 27 ratings) Thanks for your rating!
Posted by: Apowersoft on to Mobile Manager. Last updated on December 29, 2015

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Comment (4)

  • Also when connected to the version iOS more than 9.0 after those steps, the graphics are not good as well. If you move screens too much then it becomes blur. Apowersoft needs to work on this.
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    • Hi. Thank you for your feedback. It is usually caused by the unstable network. But we will continue to improve it. Thank you!
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  • This happens since Apowersoft doesn't support iOS version above 9.0. Workaround - connect iOS with v9.0 or less, start iOS recorder and then connect your device. You shd be able to replicate.
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    • Hi. Apowersoft Phone Manager does support iOS version above 9.0. Probably you are using the old version. Please download the latest version from its official website: https://www.apowersoft.com/phone-manager
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