The Refund Policy of Apowersoft Background Eraser

Before you use Apowersoft Background Eraser service, please read this refund policy carefully. By using this background eraser service, as long as you click the "Purchase VIP" button, you are agreeing to be bound by the terms of license. If you do not agree with the terms of license, please do not use Apowersoft Background Eraser service.

Apowersoft provides 30 days money-back guarantee for annual subscription, 7 days money-back guarantee for monthly subscription and 3 days money-back guarantee for weekly subscription.

Desktop (Windows only): Within 30 days, we will refund the remaining images in your account based on the unit price of the images at the time of purchase. For example, if you purchased 1000 images, we will refund the remaining images at $0.03/image.

If it is more than 30 days since the purchase, please contact our customer service with a reasonable description for processing the refund.

These reasons include:

  • Compatibility issues between our app and the customer’s hardware, which cannot be resolved by our technical department.
  • Other major technical problems that cannot be resolved within 30 days of purchase.
  • Incorrect purchases and requests for replacement with other products from our product list.
  • Repetitive purchases due to platform errors.
  • The product does not function as described on the product page or advertisements.
  • Even after contacting our support center, the account cannot be activated.

Special cases where refunds are not supported:

Orders purchased through third-party platforms such as App Store and Google Play cannot be refunded directly by our company. Customers must contact the platform to process the refund.

For orders purchased through the App Store and Google Play, the platforms will charge a 30% fee. You can refer to the refund policy of App Store and Google Play to apply for a full refund. If the refund request is rejected, please send us the proof of refusal and we will process a refund for 70% of the order.

To apply for a refund, please submit a ticket. Once the refund is processed, the corresponding membership will be invalid.