If you have any confusion about order, license or other related problems, please refer to the FAQs below.

  1. What is a VIP account?
  2. What can I do if I haven’t got the VIP account?
  3. Can I use the VIP account on several computers?
  4. Concurrent user account
  5. How long can I use the product?
  6. What is the difference between Personal License and Business License?
  7. What payment methods can I use?
  8. Can I get a refund after placing the order?
  9. Can I get a copy of my invoice?

What is a VIP account?

Compared with the regular user account, VIP account can show your honorable status. With it, you can activate the full version of the software and enjoy all features of the product without limitations. Better yet, you can get fast technical support for the first time.

If you do not register the account of our program or do not become a VIP member, you can evaluate the trial version with many limitations.

What can I do if I haven’t received my VIP account?

If you haven’t received the VIP account information, you can contact our support team for getting the VIP account immediately.

Can I use the VIP account on several computers?

Yes, after activating VIP account, you can login with this account on multiple PCs, but are not allowed to sign in simultaneously. If you login with the same account in different PCs, the account you previously logged in will be forced to quit automatically.

Concurrent user account

The concurrent user account stands for the number of users online simultaneously. That being said, you can use it to activate across multiple PCs at the same time. If you exceed the maximum quantity allowed, the account you logged in will be forced to quit automatically.

How long can I use the product?

Based on the license type you purchased, you can use the product within the corresponding duration without limitation. The duration begins from the day you purchase the product. When the licensing duration ends, the VIP account will be expired, and you need to renew the subscription for continuing to use the product.

What is the difference between Personal License and Business License?

Personal license is for personal use, which can’t be used for profit-making and other business purposes. Business license is for commercial use, which includes business presentations, company demonstrations and other business purposes.

What payment methods can I use?

Our company accepts most major payment methods: Credit Card, PayPal, Check/Money Order, Fax, Invoice, and Bank/Wire Transfer. Rest assured that you payment is absolutely secure and safe.

Can I get a refund after placing the order?

Apowersoft provides 30 Day Money Back Guarantee, refund requests will be approved with proper reasons as listed in the Refund Policy.

Can I get a copy of my invoice?

We provide the electronic invoice for every order. Once the order has been processed successfully, the payment platform will send the electronic invoice to you via mail. If you fail to receive the invoice, please contact our support team.

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