1. Why does the transparent background become black or white after saving?

① If you view photos on the phone, whether the image with a transparent background depends on your mobile device. The transparent background is displayed as a mosaic in the App, but it may be displayed in black or white in your album. In fact, it is still a transparent PNG format image. You could use Apowersoft Background Eraser with confidence on your phone;
② If you transfer images via WeChat, DingTalk or other third-party tools, please select the “Full Image” option when sending to ensure its transparent format; otherwise, the background of the received images will automatically become white.

2. Why is the image not clear enough after saving?

If the resolution of the original image is extremely high, the resolution of edited images will be reduced after saving on your phone. If you want to save high-resolution images, it is recommended to download the Windows version of Apowersoft Background Eraser. Here is the official website address：https://www.apowersoft.com/background-eraser

3. Why can’t I receive the images after payment? Why can’t I save the edited image after subscribing?

It is recommended to log out and log in again. If it still not works, please send feedback at support@apowersoft.com. We will help you solve the problem within 24 hours.

4. Why can’t I use 3 free images gifted by the desktop?

Apowersoft Background Eraser supports to remove image background 3 times on the desktop(excluding saving images). If you want to save the edited images, please subscribe membership.

5. Why it still asks to subscribe after purchase?

Please wait for 10 secs and refresh the interface. If it still not works, please send feedback to us.