Retrieve the key code if you're encountering one of the following:

• The key code of the product you purchased is lost.
• You already purchased the program, but didn't receive the key code.

For All Apowersoft software users, please get your key code through All Apowersoft Registration Manage.

We suggest you read online user guide before using all our software.

• How to use Streaming Video Recorder
• Video Download Capture Quick Guide
• Guide and FAQ about using Streaming Audio Recorder
• The guide of using MKV Converter
• Video Converter Studio Guide and FAQ
• How to use YouTube Downloader Suite
• How to use Video Downloader Suite
• How to use Windows Shutdown Assistant

Sometimes, the questions have already been answered before you ask them! We recommend you read this before looking in the other sections for help. Quick link for questions users most frequently asked about Apowersoft products.

Customer/Technical Support:

If you can't send large file or screenshots to us through mail, you can upload to our FTP. Learn how to upload to FTP.

Please read related FAQs & Troubleshooting articles in the site and download the latest version from Download Page before contacting support.

If the solutions listed under Online Help do not match what you are looking for, please submit your request via the online form, and get a quick response (within 1 business day) from our support team.

Describe the problem in details and mention which product you are using so that we can better help you.