• Video editor not working

    Yvonne
    Participant
    Member
    Threads : 1
    Replies : 1

    Video editor not working

    Views : 56 Replies : 3 Likes : 0 #1

    Hello,


    I am using the Apowersoft Free Online Screen Recorder.


    When choosing the online editor to edit a video it crashes – see the error message below.


    Can you please advise of a fix?  Note this is not the desktop version.


    Reply
    Video editor not working

    Ada Reed
    Keymaster
    Moderator
    Threads : 39
    Replies : 787
    #2

    Dear User, our free online screen recorder has already been updated and the online editor is no long exist. Please kindly clear the cache of your browser and refresh the page, then you should be using the latest version. Thank you for your support and understanding!

    Reply
      • Yvonne (author) :

        Thanks for your reply Ada.  I did this but the option to send to the video editor is still there, and it is still not working.  I didn't seem to get the latest version.  Where can I find it?  Can you give me a link to it?

        So why has the Online Editor been removed from Apowersoft's Free Online Screen Recorder?  This was the best and most necessary feature.  Using the editor was the only way for me to adjust the audio as it does not sync with the video.  Where can I find the editor now?  Thank you.



      • 2019-05-30 07:13 Reply
      • Marilyn reply to Yvonne :

        Hi, 

        Sorry about the problem. Please follow this procedure to uninstall the old version completely and install the new version of the program.

        1. Uninstall the old version:

         A. Click Control Panel > Programs and Features > Right click the program and click Uninstall.

        B. Double click My Computer. Then input "%localappdata%\Apowersoft" on the address bar > Tap "Enter" on your keyboard > Delete the whole folder of the program.


        2. Launch the new version:

        Please go to our official website to download the latest version of this program and try again!

        To sync audio and video, please use our Video Converter Studio



      • 2019-05-31 04:33 Reply
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