• Underline persistance
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    gilenonr
    Participant
    Member
    Threads : 1
    Replies : 2

    Underline persistance

    Views : 507 Replies : 5 Likes : 0 #1

    Dear team and community member,


    Would you be able to advce how to delete the underline from when I deleted an  underlined text from the original document, however the blank space still shows something like that:

    achived a success rate of 96.6%.                    


    is this a biug? is there a work around?


    Thank you,

    GR


    Reply
    Underline persistance
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    Cholaco
    Keymaster
    Moderator
    Threads : 5
    Replies : 330
    #2

    Hi, what about select the text, click the underline button to delete the underline. And after it delete the underline, it won’t be added to the next text.

    Reply
    • avatar
      • gilenonr (author) :

        there is no way the remove the underline, that's exactly the issue. I've read more online. apparently this is a bug relating to the version of Word. Quite surprised team is not tracking a bug list. in any case, would you be able to refer me to the process for a refund?

      • 2019-08-20 13:06 Reply
    • avatar
      • Cholaco reply to gilenonr :

        Hi, sorry for that. If possible, could you please send us the file you cannot remove underline to support@apowersoft.com? We will check it. If we cannot help, we can issue the refund according to refund policy. Thanks.

      • 2019-08-20 21:44 Reply
    Underline persistance
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    gilenonr
    Participant
    Member
    Threads : 1
    Replies : 2
    #3

    hi Cholaco, Can you please refer me to the most updated refund policy and link to claim it. an extensive search did not lead me to it. Also could you clarify, are you performing the moderation role as an Apowersoft representative? 

    I of course don not accept the depndency of whether you could help with a work around to my overall non-positive experience. I will follow your advice but as I’ve missed the deadline for sending my cv and was caused damage by it, I would like to unregister and get  a full refund.


    Reply
    • avatar
      • Cholaco :

        Hi gilenonr, here is the refund policy: https://www.apowersoft.com/faq/refund-policy.html 

      • 2019-08-25 21:23 Reply
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