• Unable to register under a different user
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    desaeger
    Participant
    Member
    Threads : 1
    Replies : 0

    Unable to register under a different user

    Views : 805 Replies : 1 Likes : 0 #1

    I was in need to copy a video so I tried your software under my personal email address. I was so impressed by the product that I went ahead and purchased the 1-year subscription under my work email. 

    Now I am trying to install the software and I am unable to remove my personal email so that I can use my work email with the serial number. 

    I have tried to use the uninstall and then rebooted my computer and my personal email keeps showing up.

    How can I do a complete uninstall including my personal email??


    Sincerely,

    robert

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    Unable to register under a different user
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    Ada Reed
    Keymaster
    Moderator
    Threads : 36
    Replies : 991
    #2

    Hi Robert,

    Welcome to Apowersoft community. Thank you for your detailed description. 

    Please go to the log in page, click your name and choose “Log out”. 

    Thank you.

    Reply
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