I have already downloaded and installed the latest version 12.10 of itunes directly from Apple to my PC. My computer is up to date and your software program is still telling me to fix/repair my device because it cannot detect it. I bought your software BECAUSE your site said you could retrieve data from a damaged device. If I could fix the device I wouldn’t need your software.
Please refund my $49.95 and cancel my account. I have uninstalled your software from my PC.