• screen recorder pro not recording video sound or picture
    avatar
    Anonymous
    Participant

    screen recorder pro not recording video sound or picture

    Views : 1515 Replies : 5 Likes : 0 #1

    I cannot seem to get a recording of the sound or video when recording the screen while watching an amazon video. What is the problem?

    Reply
    screen recorder pro not recording video sound or picture
    avatar
    Alice Wang
    Keymaster
    Moderator
    Threads : 6
    Replies : 565
    #2

    Hi, sorry for the problem. Please write down the link address of Amazon video you are recording. We will test and help you analyze it soon.

    Reply
    screen recorder pro not recording video sound or picture
    avatar
    flashkes
    Participant
    Member
    Threads : 1
    Replies : 4
    #3

    i don’t have a Amazon video.

    what should i do?

    Reply
    screen recorder pro not recording video sound or picture
    avatar
    flashkes
    Participant
    Member
    Threads : 1
    Replies : 4
    #4

    the system in my computer is MacOS Catalina, maybe this is the problem?

    i download ApoweREC in another computer and the software works very well.

    Reply
    screen recorder pro not recording video sound or picture
    avatar
    verityleadershipdevelopment
    Participant
    Member
    Threads : 0
    Replies : 1
    #5

    I’m also having the same issue. I press the record button, it counts down, then doesn’t seem to do anything after. 

    I am running Windows 10 Pro v.2004 OS Build 19041.746. It used to work (about 6 months ago)

    Reply
    • avatar
      • Alice Wang :

        Dear user,


        So sorry for this issue, in this case, please try running the program as the administrator. If that's not working, please enter the settings and change the default saving folder to a new one except for disk C. And it should be fine by then.

        image.png

        Thank you very much for your support and understanding!


      • 6 months ago Reply
reply to: screen recorder pro not recording video sound or picture
Advanced mode

You must be logged in to reply to this topic.

Message must be 6 to 60000 characters.