Screen is just black when done recording

[coledude3740]

Screen is just black when done recording

Views : 4054 Replies : 8 Likes : 0 #1

When I record something neither the audio or the video work when i watch the video i can only see my mouse and a black screen…

Reply

[virtualvidz]

#2

Hi. Have the same problem. If you use avg pc tuneup running in turbo mode… disable and run in windows normal mode. It fixed for me

Reply

• 
  • Apowersoft :

    Hello,

    May I know what program you were using to record? Please update the program to the latest version by going to our official website.

    If you are using ApowerREC, we've added two options to it, they are “Use hard coding to improve performance” and “Improve screen capture efficiency (recommended)”, if you record a black screen, please try to uncheck one of the options. If the problem still exists, please uncheck both options. 

    
    

    To do this, please go to “Settings” > “Recording”, and find this two options “Use hard coding to improve performance” and “Improve screen capture efficiency (recommended)” and uncheck them.

    
    

    If you are using Win 7: Check whether your graphics card supports to “Use hard coding to improve performance”. If yes, go to “Settings” > “Recording” and uncheck this option. If not, please send us a feedback from the program. 

  • 2018-09-04 04:07 Reply

[dineshrajput1693]

#3

When I record something neither the audio or the video work when i watch the video i can only see my mouse and a black screen…

Reply

• 
  • Apowersoft :

    Hello,

    May I know what program you were using to record? And what content you were going to record. Please update the program to the latest version by going to our official website, and then give it another try. If the problem still exists, please send us a feedback from the program and contact us at support@apowersoft.com. 

    
    

  • 2018-09-04 04:10 Reply

[dineshrajput1693]

#4

Same problem with my app..

Reply

[POV Botin]

#5

why Apowersoft iPhone Recorder  had a black screen when I connect by Evaluation 

Reply

[POV Botin]

#6

why Apowersoft iPhone Recorder  had a black screen when I connect by Evaluation 

Reply

• 
  • Apowersoft :

    Hello,

    
    

    May I know if you were using it on Windows or Mac? And whatyou iOS system is?

     

    Could you please provide more details?

     

    If it's convenient for you to send us a feedback and logfile from the iPhone/iPad Recorder?

    
    

    To send log file, please hit the more icon on the top of themain interface, then select "Help"-"Feedback" from themenu. After that, you can check "Send log file", write down detailsand submit it. We'll check the problem and get back to you soon.

  • 2018-09-04 04:15 Reply

[amanda.martin]

#7

This is extremely frustrating. I have never had an issue, but the software updated yesterday and now the recordings I made this morning are completely black. I will somehow have to completely recreate lessons I did with my classes without my students. 

Reply

• 
  • Alice Wang :

    Dear user， so sorry for the issue, please enter the settings and make sure to uncheck the two options below. Then click OK to save the settings and it should be fine by then.

    So sorry if this bring you any more inconvenience!

    
    

    
    

  • 2021-02-01 03:52 Reply

[Rika du Plessis]

#8

Hello,

I downloaded the trial version to test the product before I buy. I recorded a piece on Youtube to make sure that it will pick up the audio – since I will be recording classes on Google Meet.

I looked at the steps above and the two settings are unchecked. BUT after my recording, when I go back to settings the Improve Screen Capture Efficiency is ticked again (automatically)

When I record full screen it is just black (see images)

When I record a section of the screen it is white (see images)

I am on Windows 10.

It seems like a great product, but I want to test before I buy.

Thanks

Update: I figured it out. The OK button at the bottom of the setting screen wasn’t visible before. I was now able to remove the setting and click okay. It works like a charm….

Reply

[Rika du Plessis]

#9

Got is working thanks 🙂🙂🙂🙂🙂

Reply