• Screen is just black when done recording
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    coledude3740
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    Screen is just black when done recording

    Views : 2563 Replies : 8 Likes : 0 #1

    When I record something neither the audio or the video work when i watch the video i can only see my mouse and a black screen…

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    Screen is just black when done recording
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    virtualvidz
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    #2

    Hi. Have the same problem. If you use avg pc tuneup running in turbo mode… disable and run in windows normal mode. It fixed for me

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      • Apowersoft :

        Hello,

        May I know what program you were using to record? Please update the program to the latest version by going to our official website.

        If you are using ApowerREC, we've added two options to it, they are “Use hard coding to improve performance” and “Improve screen capture efficiency (recommended)”, if you record a black screen, please try to uncheck one of the options. If the problem still exists, please uncheck both options. 


        To do this, please go to “Settings” > “Recording”, and find this two options “Use hard coding to improve performance” and “Improve screen capture efficiency (recommended)” and uncheck them.


        If you are using Win 7: Check whether your graphics card supports to “Use hard coding to improve performance”. If yes, go to “Settings” > “Recording” and uncheck this option. If not, please send us a feedback from the program. 

      • 2018-09-04 04:07 Reply
    Screen is just black when done recording
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    dineshrajput1693
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    #3

    When I record something neither the audio or the video work when i watch the video i can only see my mouse and a black screen…

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    • avatar
      • Apowersoft :

        Hello,

        May I know what program you were using to record? And what content you were going to record. Please update the program to the latest version by going to our official website, and then give it another try. If the problem still exists, please send us a feedback from the program and contact us at support@apowersoft.com. 


      • 2018-09-04 04:10 Reply
    Screen is just black when done recording
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    dineshrajput1693
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    #4

    Same problem with my app..

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    Screen is just black when done recording
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    POV Botin
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    #5

    why Apowersoft iPhone Recorder  had a black screen when I connect by Evaluation 

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    Screen is just black when done recording
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    POV Botin
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    #6

    why Apowersoft iPhone Recorder  had a black screen when I connect by Evaluation 

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      • Apowersoft :

        Hello,


        May I know if you were using it on Windows or Mac? And whatyou iOS system is?

         

        Could you please provide more details?

         

        If it's convenient for you to send us a feedback and logfile from the iPhone/iPad Recorder?


        To send log file, please hit the more icon on the top of themain interface, then select "Help"-"Feedback" from themenu. After that, you can check "Send log file", write down detailsand submit it. We'll check the problem and get back to you soon.

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      • 2018-09-04 04:15 Reply
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