• avatar
    Xavier
    Guest

    Refund

    Views : 3858 Replies : 20 Likes : 2 #1

    Hi I just bought this software and I’m not liking the lag spikes when recording my gameplay from iPhone to pc. I found a better software that has no lag and I would love to have my full refund back on my credit card please. Thank you if anything you can email me at xavierlesane3@outlook.com

    Reply
    avatar
    Alice Wang
    Keymaster
    Moderator
    Threads : 2
    Replies : 342
    #2

    Hi, we already received your mail and will contact with you to solve this issue ASAP.

    Reply
    • avatar
      • rob_smith0201 :

        listen I want my money back as do all these people. the issues are not being resolved. I just had to pay for the same subscription TWICE within an hour and still I cant login or use ANY of the tools specific for vip members rob_smith0201@icloud.com is my email I want nothing but my money back 


      • 2019-12-08 00:51 Reply
    • avatar
      • beyondintellectual :

        I want a refund for my credit card as well. My email is: beyondintellectual@gmail.com.

      • 2020-03-16 22:44 Reply
    avatar
    Callum Stokes
    Guest
    #3

    Hey bought this software and I’m not liking the lag when I am recording , I would like a refund if possible.

    Reply
    • avatar
      • Alice Wang :

        Dear customer

        Sorry for the issue, could you please contact our support email: support@apowersoft.com for help? Thanks!

        To avoid lag, you can go to "Settings"->"Options"->"Recording"->"Advanced video settings", then check "Enable accessible mode" and choose "Performance Priority" before recording.
      • 2017-03-23 03:46 Reply
    • avatar
      • Brian reply to Alice Wang : "Settings"??? where is this. I can't find these options anywhere???? trying to fix lag/jerky video recording. please advise. Thanks
      • 2017-05-12 10:27 Reply
    • avatar
      • Alice Wang reply to Brian :

        Sorry, if you are using iOS Recorder, you can try to lower down display quality in "Options" to make the mirroring more smooth. You can also contact our support email: support@apowersoft.com for quick help.

      • 2017-05-15 01:53 Reply
    avatar
    Maksim Milov
    Guest
    #4

    SAME PROBLEM! RECORDING FROM IPHONE AND I PAD AND WHEN I AM WATCHING ON LAPTOP ITS LAGGING VERY BADLY! DONT SEE THE REASON TO PAY FOR THIS! PLENTY PROGRAMS WITH LAGGING FOR FREE!!!!
    HOW CAN I GET REFUND PLEASE!!!

    Reply
    avatar
    Marc-Andre Aubry
    Guest
    #5

    I never renew the licence of this product under order Mac (Ref: 60046002), Please refund

    Reply
    • avatar
      • Alice Wang : Hi, sorry, it's because that you had checked "Autorenew" when first time you purchased it. Don't worry about that, we have already received your email and helped you process full refund. Please check your email box to find the related information.
      • 2017-05-16 01:32 Reply
    • avatar
    avatar
    hendrben000
    Participant
    Member
    Threads : 0
    Replies : 1
    #6

    I tried to scan my phone to retrieve lost videos, but it was not detected.  I think the videos are lost by now, and I wasn’t even able to get the program to work. I would probably like a refund.

    Reply
    • avatar
      • Apowersoft :

        Hi! Sorry for the problem that caused you to request a refund,  can you tell us which product did you order? And can you send us email: support@apowersoft.com for quick support?

      • 2018-10-10 20:46 Reply
    avatar
    carlos vazquez
    Participant
    Member
    Threads : 0
    Replies : 1
    #7

    LightMV send me with you to bought a subscription for a better benefit and i bought it, but now i see that LightMv are not associate with you and i can not use those “benefits” and i want my cash back.
    what can i do to request the refund?

    Reply
    • avatar
      • Alice Wang :

        Hi, are you intend to use our screen recorder but purchase LightMV by mistake? You can contact us at support@apowersoft.com for instant help and we will help you deal with this issue,

      • 2019-04-07 21:32 Reply
    avatar
    chamberlainrd
    Participant
    Member
    Threads : 0
    Replies : 3
    #8

    So after having to login 3 times to comment on this thread, I’d like to give a little feedback. Purchased this software this morning because it claims to have ipad mirroring for pc…come to find out it’s only for wifi….not what I was lead to believe from the advert. I would simply like to cancel my sub and get my money back. Instead of all these politely unhelpful suggestions, you guys could just fix your account page so it’s easy to cancel. Either you’re a bad company that’s trying to frustrate people into leaving money on the table or you fix this. 

    Reply
    • avatar
      • Ada Reed :

        Dear User, for mirroring issue, please kindly go to mirror community and send the feedback there. Related customer service will help you to solve the issue from there. Thank you very much!

      • 2019-09-16 03:53 Reply
    avatar
    biuro664025335
    Participant
    Member
    Threads : 3
    Replies : 1
    #9

    Hi, I bought Streaming Audio Recorder and I don’t like it, When I rec streaming music for example  60 minutes and I stop it – software convert file to mp3 and cut it to for example 15 minutes. I try change format to acc or other and nothing, it is the same problem 🙄

    How can I money-back ? What I have to do ? Thank you for your help in advance.

    Michael

    Reply
    • avatar
      • Ada Reed :

        Dear User, for refund issue, please submit your request directly to support@apowersoft.com or submit ticket here, describing the reason of your refund and our customer service will help you from there. Thank you for your support and understanding!


      • 2019-12-16 04:43 Reply
    avatar
    tim.dallacqia
    Participant
    Member
    Threads : 0
    Replies : 1
    #10

    I just bought your watermark program yesterday. I tried it out on several of my videos and it distorts the image in the video where the watermark used to be. I would like a refund as this won’t work for me.

    Thanks

    Reply
    avatar
    jrt2364
    Participant
    Member
    Threads : 0
    Replies : 1
    #11

    I purchased a license for the Video Download Capture software in mid January of this year. It worked for a few weeks. A few weeks after that, I started to download a video and it wouldn’t download and gave me an error message that said the program was missing a .dll file and to try re-installing it again. I forwarded this problem to your customer service and Marilyn responded with “try reinstalling the program”. I deleted the existing program, reinstalled the program and the same error message was displayed upon attempting a video download capture. I then replyed back to Marilyn that the reinstall did not work and I have received ZERO response. If this issue is not resolved I will file a dispute with my credit card company. I have been the subject of a previous online software download scam before and it won’t happen again! You customer service NEEDS to respond to its customers in a TIMELY MANNER when they have an issue!

    Reply
    avatar
    fmn925
    Participant
    Member
    Threads : 0
    Replies : 1
    #12

    Hi I want to cancel my monthly subscription. My account is fmn925@gmail.com

    Reply
    avatar
    jenifer.butler1223
    Participant
    Member
    Threads : 0
    Replies : 1
    #13

    I emailed a request asking to cancel the monthly subscription. I don’t even need a refund for this month, as I did make the purchase. But, the app simply doesn’t work. My email was explicitly asking to simply end the monthly subscription so I’m not billed next month or thereafter. In response, I get a “try this” message that COMPLETELY ignores my actual request and pretends like I’ve asked for help making it work. First, I’ve already read through the page I was sent and tried it all. I would not have requested canceling my subscription if I had not explored all those avenues listed. The obvious and deliberate dismissal of my request means I certainly do not want to deal with this app or company anymore. 


    I was patiently and respectfully asking to merely stop the subscription. No need for a refund of money already paid. But the email response I received has me angry now, and I want this done. Ignoring actual requests and sending what you want is not good customer service. I’d respect your service more had you not just totally dismissed my request for cancellation and decided on your own what I wanted/needed. I told you what I want, and I expect a follow up e-mail confirming my cancelation of a subscription. 

    Reply
    • avatar
      • Alice Wang :

        Dear user, we just checked your ticket record with us, you have required for cancelling the subscription for ApowerMirror product and our customer service has already processed the request for you three months ago, please check your inbox to see the reply. Thank you!


      • 2020-06-30 22:40 Reply
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