• Recovering recorded data when crashing?
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    jMasko
    Guest

    Recovering recorded data when crashing?

    Views : 4405 Replies : 6 Likes : 0 #1

    Hi!

    I use Apowersoft Screen Recorder Pro 2 to record long segments (up to 2 hours). Sometimes the program quietly crashes in the background without any notice. It also has a tendency to hang when processing the large recorded data after hitting the stop key and only write the header data into the final file.

    Is the raw data stored somewhere in a temp location in my hard drive, or is the recorded data forever lost when these things happen?

    I use Windows 7 64 bit
    I have 1TB+ of free space
    16 GB ram
    Record “follow mouse” 720p

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    Recovering recorded data when crashing?
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    Chole
    Participant
    Member
    Threads : 2
    Replies : 145
    #2

    Sorry, please contact the support and send log to us via mail.

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    Recovering recorded data when crashing?
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    Beccie
    Guest
    #3

    Hi there,

    I lost an important interview after the recording didn’t save. Is anyone able to help me recover?

    Best,
    Beccoe

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    Recovering recorded data when crashing?
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    Alice Wang
    Keymaster
    Moderator
    Threads : 2
    Replies : 437
    #4

    Hi Beccoe, thanks for your reply. Did you lost the video because you forgot to save after recording or because the software crash? If you forgot to save, there’s no way to recover the files, if the tool crash, you can find the temporary files and combine the video with audio using the Video Editor.

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    • avatar
    • avatar
      • florence :

        Where is the temporary folder? It is missing from my "Settings".  There is no tab that says "Recorder" (See image below) 

      • 2020-04-23 21:08 Reply
    Recovering recorded data when crashing?
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    gulam.eahia
    Participant
    Member
    Threads : 0
    Replies : 1
    #5

    Hi there,

    Several time i am addressing my issue from my account to support team but nobody responding me. Could you check & advice ASAP. 

    Tks/Eahia 

    Reply
    • avatar
      • Apowersoft :

        Hi, we are sorry for the late response. Please check your inbox, we have already sent you the solutions. Thank you for your understanding.

      • 2018-03-25 21:18 Reply
    Recovering recorded data when crashing?
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    taifkhan36
    Participant
    Member
    Threads : 0
    Replies : 1
    #6

    recording lost i find in the temp file audio separate and video separate now i want to combine in video editor but its say invalid format video is not playing while audio is playing in this case what should be do to enable the video to play i will edit in video editor pls guide me

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    • avatar
      • Ada Reed :

        Dear User, so sorry for the issue! Please kindly send the temp files to support@apowersoft.com and they will try their best to recover it for you. Thank you very much!

      • 2019-03-12 02:11 Reply
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