Recovering recorded data when crashing?

[jMasko]

Recovering recorded data when crashing?

Views : 6724 Replies : 11 Likes : 2 #1

Hi!

I use Apowersoft Screen Recorder Pro 2 to record long segments (up to 2 hours). Sometimes the program quietly crashes in the background without any notice. It also has a tendency to hang when processing the large recorded data after hitting the stop key and only write the header data into the final file.

Is the raw data stored somewhere in a temp location in my hard drive, or is the recorded data forever lost when these things happen?

I use Windows 7 64 bit
I have 1TB+ of free space
16 GB ram
Record “follow mouse” 720p

Reply

[Chole]

#2

Sorry, please contact the support and send log to us via mail.

Reply

[gulam.eahia]

#3

Hi there,

Several time i am addressing my issue from my account to support team but nobody responding me. Could you check & advice ASAP. 

Tks/Eahia 

Reply

• 
  • Apowersoft :

    Hi, we are sorry for the late response. Please check your inbox, we have already sent you the solutions. Thank you for your understanding.

  • 2018-03-25 21:18 Reply
• 
  • You Kimhout reply to Apowersoft :

    hope u can send me too. 

    youkimhout@gmail.com

    
    

  • 2021-09-05 00:42 Reply
• 
  • Alice Wang reply to You Kimhout :

    Hi You Kimhout, please submit a ticket here and describing the issue you are having with the program so that our customer service can send the solution to you. Thank you for your support and understanding!

  • 2021-09-07 02:34 Reply

[taifkhan36]

#4

recording lost i find in the temp file audio separate and video separate now i want to combine in video editor but its say invalid format video is not playing while audio is playing in this case what should be do to enable the video to play i will edit in video editor pls guide me

Reply

• 
  • Ada Reed :

    Dear User, so sorry for the issue! Please kindly send the temp files to support@apowersoft.com and they will try their best to recover it for you. Thank you very much!

  • 2019-03-12 02:11 Reply

[sanyonigote710]

#5

Hi, sir I got an issue that I recorded my video now I stop that video click to right button to save that recorded video the apowersoft get to hang and automatically disappear with the video and the video didn’t save in the folder 1hour:12 min video and it’s my important video sir

Reply

• 
  • Alice Wang :

    Dear user, are you using ApowerREC or screen recorder pro?

    Once you click the stop recording button,  the recording will be automatically saved to the video list as well as the folder you set as default saving directory, please kindly check it:

    
    

    
    

    
    

    
    

  • 2021-05-24 03:56 Reply