• Recording Sound Issues in ApowerREC
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    lstone4
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    Recording Sound Issues in ApowerREC

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    Recently started having issues with sound not recording… using on MacBook Pro, OS Catalina 10.15.4. Used to be able to “hear sound while recording”

    Tried to send screen shots of of settings that I use and check each time before recording but can’t seem to include them in this message, but get a red error message: Message must be 6 to 60000 characters.

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    Recording Sound Issues in ApowerREC
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    Alice Wang
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    #2

    Dear User,


    Please follow the steps below to check the sound settings:

    Make sure you have already installed apowersoft audio device when the notice pop up after launching the program.

    – Enter the sound settings under system preferences:image.png

    – Then, choose apowersoft audio device in Mac sound settings.image.png

    – And under ApowerREC sound options, please choose your own mas’s built-in system sound and plugged-in microphone device name instead of apowersoft audio device.image.png

    And if you are still having the same issue after the settings, please kindly send the screenshots of the sound settings of your Mac and the sound options of ApowerREC to support @apowersoft.com so that we can check the issue for you. Thank you!


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