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  • Recording didn't give option to save, can't find temp file?
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    cjproductions
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    Recording didn't give option to save, can't find temp file?

    Views : 1719 Replies : 4 Likes : 0 2018-03-06 17:33 #1

    I am running the Mac version of this software, can’t find where any temp file would be, any ideas? I had a big recording I needed saved.

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    Recording didn't give option to save, can't find temp file?
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    Yayayaya6
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    2018-03-07 22:18 #2

    Hi cjproductions, what program do you use? Online or Desktop? What’s the version number? The Mac version program doesn’t have temp file. But what do you mean didn’t have the option to save? Are you use the online version? If so, the check button means save, once you click it you can find the recording in the folder.

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    Recording didn't give option to save, can't find temp file?
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    melobob
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    2020-08-10 06:44 #3

    Hi, I am experiencing the same through my Desktop program in my Asus PC. After I compress video file windows doesn’t display save option.

    That started to happen from some time ago.

    Click for vídeo


    Please, what should we do in order to bring save option back ?

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      • Alice Wang :

        Dear user, it's shown that you have already deleted the video, please kindly send us again or send it to support@apowersoft.com so that we can check the issue for you. Thank you!
      • 2020-08-10 21:47 Reply
    Recording didn't give option to save, can't find temp file?
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    Alice Wang
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    2020-08-10 21:48 #4

    Dear user, could you please specify the issue in more detail so that we can understand the situation better. Do you mean the recording was ended in an unexpected way and it’s not saved? 

    Thank you!

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      • cfa_yellow :

        Hi, I have this almost same issue....I was recording a meeting session and fell asleep. Can I still recover that recording? I am using and installed version of Apowersoft. Please help. Thanks.
      • 2020-08-22 02:17 Reply
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      • Alice Wang reply to cfa_yellow :

        Dear user, please kindly check the default saving folder and see whether there are temp files saved, if yes, you can refer to the guide below to recover the video. If not, then it means the videos are gone permanently and the videos cannot be recovered based on no data. Thank you for your support and understanding!

        Recover video guide
      • 2020-08-31 01:36 Reply
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