Janet reply to gohrebing : Hi, could you please send your question to our support email: firstname.lastname@example.org? And please send us the product log. Our technician needs to check it for locating your problem. To send product log, simply click the drop-down menu and select "Support/Help" -> "Feedback", then write down some details, check the "Send log file" box, and submit it. Our developers will try to analyze it and contact you as soon as possible.