• Recoded video has no sound!!!!
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    Anonymous
    Participant

    Recoded video has no sound!!!!

    Views : 1236 Replies : 3 Likes : 0 #1

    The video I recorded has no sound, all settings are good, how can I restore the video, it’s very important!!! The all previous videos I recorded have sound

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    Recoded video has no sound!!!!
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    Cholaco
    Keymaster
    Moderator
    Threads : 5
    Replies : 330
    #2

    what program are you using? And are you using Mac or Windows PC? You can send the feedback from the program to contact with the support team.

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    Recoded video has no sound!!!!
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    aishavariant
    Participant
    Member
    Threads : 0
    Replies : 1
    #3

    Hi Team,


    My recorded video has no sound. I used MAC book. Also I recorded for 5 hours plus but final video shows 1:54 hours only. Is there a way to bring the sound back because I badly need this recording.

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    • avatar
      • Alice Wang :

        Dear User,


        Please follow the steps below to check the sound settings:

        1. Make sure you have already installed apowersoft audio device when the notice pop up after launching the program.

        2. Enter the sound settings under system preferences:image.png

        3. Then, choose apowersoft audio device in Mac sound settings.image.png

        4. And under ApowerREC sound options, please choose your own mas's built-in system sound and plugged-in microphone device name instead of apowersoft audio device.image.png

        And if you are still having the same issue after the settings, please kindly send us the screenshots of the sound settings of your Mac and the sound options of ApowerREC so that we can check the issue for you. Thank you!



      • 2020-08-10 01:21 Reply
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      • zhichengxie951109 reply to Alice Wang :

        Hi, I have the same issue as stated above.


        For step3, "3. Then, choose apowersoft audio device in Mac sound settings.", after doing that the recording have sound but my microphone has no output sound. Is there a way I could get sound from my microphone also record the video with sound?

      • 2020-08-11 19:08 Reply
    • avatar
      • Alice Wang reply to zhichengxie951109 :

        Dear user, have you selected the plugged-in microphone device name under the microphone sound options? It would be better if you could send us the screenshots of your mac sound setting and the ApowerREC sound setting to support@apowersoft.com so that we can check it for you. Thank you1

      • 2020-08-11 22:03 Reply
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