• Press Record – Program Crashes
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    birdiegolden
    Participant
    Member
    Threads : 1
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    Press Record – Program Crashes

    Views : 126 Replies : 1 Likes : 0 #1

    Hi there. I just purchased ApowerREC, and while it worked for the first video I made to test the product – it stopped working a week later when I tried to use it for a client presentation.


    Anyone have suggestions as to how to fix this?


    I literally hit “record” the screens flicker like they’re recording, and the program then crashes/closes without any error report :/


    Thanks!

    Reply
    Press Record – Program Crashes
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    Alice Wang
    Keymaster
    Moderator
    Threads : 2
    Replies : 422
    #2

    Dear user, could you please tell us which version of the program you are using? 

    Please go to our official site and download the latest version of it.

    And if the crashing problem still exists, please send the log file to support@apowersoft.com so that our technician can check the issue for you. 

    To submit the log file:

    – Open “My Computer/My PC”, then enter “%appdata%\Apowersoft\ApowerREC” at the top searching bar and hit “Enter” to search it.

    image.png

    – After that, you can find apowersoft or apowerrec file, then enter that file to copy the whole “log” folder and send it to us.

    image.png

    Thank you very much for your support and understanding!

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