PC Screen displays White screen onlyViews : 2566 Replies : 17 Likes : 0 2017-05-24 04:18 #1
It displays in white but when I control my phone using mouse it works. It’s just that nothing displays on the PC after all. What’s the problem?
using Moto X Pure Edition, Android ver 6.0
PC is Windows 10, 64-bit. Please help me ty!
Ada ReedKeymaster2017-05-24 23:00 #2
Hi Grace Wood,
Sorry for the problem. Would you please follow the screenshot below and send feedback along with log file from the desktop program? Our technician needs the log file to locate the problem. Thank you very much!
mounirtimsitParticipant2017-08-12 06:32 #3
I have the same problem and it has been a long time since I sent the feedback, but no answers,
i’ts very annoying because everything works but the screen is white on the pc.
Please solve this. thanks.
Ada Reed :
Sorry for the problem. However, I checked our email system and found that we have replied you, but you didn't make a response. It's possible that our email goes to Spam or Trash folder, so you missed it. We have sent you another email address. Please check. Thank you!
- 2017-08-14 21:17 Reply
- Ada Reed : Hi,
Ada ReedKeymaster2017-09-08 21:03 #5
For all the users who have encountered the white screen problem, you can first download the latest version which is 1.2.5 to see if the problem can be solved. The version will be officially released soon. Thank you!
mayureshmahale23Participant2018-12-31 11:18 #6
Pc Screen goes white but keyboard and mouse control is still working please solve my issue.
I am using Samsung Galaxy S7 Edge. Apower screen mirroring version – 22.214.171.124
powerfulcenturyParticipant2019-02-01 03:58 #7
I am experiencing the same problem for over two months now.I am having a hard time resolving this issue.The reason i purchase the service of apowersoft is that because i need it everyday.My subscription is supposed to expire by May 2019 but now its dragging me into this.Please help me fix this.
iorootParticipant2019-02-20 10:39 #9
I’ve been having this exact issue since Samsung pushed android Pie update to my samsung galaxy phone last week. It connects but then all i see is a white screen. Says it’s connected but clearly not.
Tiffan Budi MParticipant2019-06-09 01:39 #10
same problem here, i’ve installed the latest version on both android and pc but the display in mirror are still white, and when i turned on fullscreen mode, the display change to black screen