• Cannot Start Online Screen Recorder
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    kesslertg
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    Cannot Start Online Screen Recorder

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    On one of my PCs, I downloaded APowerSoft launcher and install it. When I then press START RECORDING I am asked to download it again. This cycle repeats itself. Cannot start online recorder.

    Thanks for any ideas.

    Windows 10 latest version.

    Tom

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    Cannot Start Online Screen Recorder
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    Alice Wang
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    #2

    Dear user,

    Please follow the suggestions below to check out this issue.

    1. Open “Task Manager” to check whether the Apowersoft Online Launcher has been launched or not.

    2. Usually, the launcher will run automatically when it’s installed. Could you please check whether the launcher has been blocked by firewall or other security applications on your computer or not?

    Or you can simply download the free desktop version from below URL and use it.                 

    http://download.apowersoft.com/free-screen-recorder.exe

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    Cannot Start Online Screen Recorder
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    kesslertg
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    #3

    The problem continues. See Task Manager image above.

    Desktop version does not work either. 

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      • Alice Wang : Dear user,

        I just tested the desktop version and found that there was no any problem for downloading and installing it. What's the problem with you? Could you please describe it with more details? You may try to close the Apowersoft Online Launcher and reload the webpage for launching the free online screen recorder.

      • 2017-08-27 21:23 Reply
    Cannot Start Online Screen Recorder
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    scrimmageville
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    #4

    I cannot download the recorder card to my mac.  I have tried changing my privacy settings.

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      • Ada Reed :

        Dear User, do you mean you can not download and install the online launcher for Mac online screen recorder? Please kindly specify the issue in more details so that we can help you with it. Thank you!

      • 2019-03-01 03:32 Reply
    Cannot Start Online Screen Recorder
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    goinbats
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    #5

    I am having a similar issue.  When launching the on-line scree recorder, it gets stuck trying to launch.


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      • Ada Reed :

        Dear User, please kindly clear the cache of your browser and refresh the page. If you recorder is not the latest version, it will update itself after the refreshing. Then, please check the taks manger on your PC and end the process of this online recorder if it's still running in the background, and then launch the program. And for further issues, you can also contact support@apowersoft.com directly regarding the detailed problems. Thank you very much!

      • 2019-04-14 22:17 Reply
    Cannot Start Online Screen Recorder
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    Chun Xiao Chen
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    #6

    I’ve tried all the troubleshooting steps but I’m still unable to launch it 🙁🙁

    Don’t see it running in task manager either.

    Chrome 73.0.3683.103 


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      • tim.e :

        I also have the same issue.  The apowersoft service is running.  I have tried uninstalling and reinstalling, clearing cache, rebooting, installing as administrator, Chrome, Edge and Firefox browsers, and disabling the firewall.  On one computer it works on another it doesn't work.  There is clearly a bug in the apowersoft software.  "Free software" isn't so free when you spend this much time trying to gettting it working.  Camtasia here I come I guess.

      • 2020-07-20 12:11 Reply
    Cannot Start Online Screen Recorder
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    Sophia4rll
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    #7

    Same thing here, It worked a few days ago last time i tried to launch it, it said error. I didnt really care so i pressed the “X” button and went on with my life. Today i tried to open it and it just said “download launcher” I pressed download it said “error replacing files” So i deleted my laptop account and made a new one and tried it again, Same issue. So then i deleted it completely (uninstalled it) And tried downloading it again, It downloaded without any error but still would not launch. Please help. 

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    Cannot Start Online Screen Recorder
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    asjaus
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    #8

    Hello, 

    On one of my PCs, I downloaded APowerSoft launcher and install it. When I then press START RECORDING I am asked to download it again. This cycle repeats itself. Cannot start online recorder.

    Thanks for any ideas.

    Windows 10 latest version.

    Please help 

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    Cannot Start Online Screen Recorder
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    jessescheck
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    #9

    I am having the exact same problem. I have tried all the steps repeatedly and it alternates between the error code, or if it completes successfully, it does not launch and tells me to download the launcher again.

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    Cannot Start Online Screen Recorder
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    reinasescape
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    #10

    I am also having the same issue. I have tried restarting, redownloading, as well as the desktop version. Is the online recorder down for maintenance? 

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    Cannot Start Online Screen Recorder
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    lis.aixa.90103
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    #11

    The same thing is happening to me, the Apowersoft online screen recorder was working fine two days ago but yesterday it kept asking me to download and install every time I clicked “start recording”, even though I already downloaded and installed it. I tried the task manager thing, uninstalling it and re-installing, restarting my computer, nothing works. 

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      • DarkNightmare :

        I have the same problem in my MacBook Pro. The launcher doesn't works anymore, Everytime a message saying: Dowload launcher appears and the app for recording is never launched, I have even uninstalled the antivirus, turning off the firewall, reinstalled the launcher and nothing.

        Unfortunately, using the desktop version doesn't helps because allows only 3 minutes of recording and the tools bar is very big, the online versions was much better.

      • 2019-04-19 22:03 Reply
    Cannot Start Online Screen Recorder
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    reinasescape
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    #12

    Has anyone been able to get a direct answer from Apowersoft?

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      • Alice Wang :

        Dear user, we notice that your ticket has already been replied, please kindly check it. Thank you!

      • 2020-06-30 22:20 Reply
    Cannot Start Online Screen Recorder
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    timyoung84
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    #13

    Same issue for me too. Any response yet?

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      • Alice Wang :

        Dear user, please kindly follow the steps below to solve this problem:

        - First, search "%appdata%" in My computer/My PC, then, delete the whole file of Apowersoft Online Launcher (It may under the file of Apowersoft)

        image.png

        image.png


        - Then, clear the cache of your browser and refresh the page of online screen recorder, making sure that you have ended the process of the previous online launcher in the PC's task manager.

        - Click "Start recording", download and install the Apowersoft online launcher again and launch the program. It should be fine by then.

        Thank you for your support and understanding!


      • 2020-08-31 01:03 Reply
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