• Cannot Start Online Screen Recorder
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    Brian Fong
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    Replies : 2
    #40

    Any update? 😥 ths is the error


    2021-04-12 12:11:48,385 [11] ERROR WebSocketServer-12053474 – Session: d225efed-ca5f-4df0-b1a0-f04a566bf83b/127.0.0.1:59471

    Unexpected error

    System.Security.Authentication.AuthenticationException: A call to SSPI failed, see inner exception. —> System.ComponentModel.Win32Exception: An unknown error occurred while processing the certificate

       — End of inner exception stack trace —

       at System.Net.Security.SslState.InternalEndProcessAuthentication(LazyAsyncResult lazyResult)

       at System.Net.Security.SslState.EndProcessAuthentication(IAsyncResult result)

       at System.Net.Security.SslStream.EndAuthenticateAsServer(IAsyncResult asyncResult)

       at SuperSocket.SocketEngine.AsyncStreamSocketSession.OnBeginInitStream(IAsyncResult result, Boolean connect)

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    Cannot Start Online Screen Recorder
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    adnankhawaja
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    Replies : 1
    #41

    Resolved!!


    It seems that the company has changed the directory structure and naming convention of the online launcher which is causing the issue. When you click start recording it looks for a different plugging to launch the application. 

    Apwersoft Online Launcher exists in the task manager but it not what the browser is looking for to launch the application for recording.


    Follow these steps to successfully launch the online recorder:

    1- Go to task manager and add new task by browsing to the location: AppData\Local\Apowersoft\Online Screen Recorder\Online Screen Recorder.exe”

    2- Reload the webpage

    3- Start Recording

    Application for the recording will launch successfully.



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    Cannot Start Online Screen Recorder
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    Alice Wang
    Keymaster
    Moderator
    Threads : 6
    Replies : 585
    #42

    Dear User,

    Please kindly follow the steps below to solve this problem:

    – First, search “%appdata%” in My computer/My PC, then, delete the whole file of Apowersoft Online Launcher (It may under the file of Apowersoft)

    image.png

    image.png


    – Then, clear the cache of your browser and refresh the page of online screen recorder, making sure that you have ended the process of the previous online launcher in the PC’s task manager.

    – Click “Start recording”, download and install the Apowersoft online launcher again and launch the program. It should be fine by then.

    – However, if the steps above doesn’t work, please follow step 1 & step 2 first, then, use the link below to download the online launcher directly. 

    https://dist.aoscdn.com/upload/9b/d2/apowersoft-online-launcher.exe  

    Thank you for your support and understanding!



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    Cannot Start Online Screen Recorder
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    aryananayak25
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    Replies : 1
    #43

    i had the same problem can anyone help me with this?

    i can start my launcher with a particular network but when i use with another network it does not work , i cant start the launcher and if i repeat it i get pop up screen telling error code 5 

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    • avatar
      • Alice Wang :

        Dear user, could you please specify which particular network and which is the other network for us, so that we can know about what kind of program issue you are having currently. Thank you.

      • 2021-06-28 04:26 Reply
    Cannot Start Online Screen Recorder
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    R B N
    Participant
    Member
    Threads : 0
    Replies : 1
    #44

    How can I change the location where my recorded video gets saved with the online apower recorder? please answer…

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    • avatar
      • Alice Wang :

        Dear User,


        Please kindly enter the settings at the recording toolbar first:

        image.png


        Then, you can find the selected default saving folder under general settings. By clicking the folder icon, you can check all the recorded videos. And by clicking the three-dot icon, you can change the saving folder. Thank you!

        image.png


      • 2021-06-28 04:24 Reply
    Cannot Start Online Screen Recorder
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    mrsabin
    Participant
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    Replies : 1
    #45

    Useless app.. spend an hour but always ask to install the luncher again…  one of the worst thing i have ever tried. dont try this app.

    Reply
    • avatar
      • Alice Wang :

        Dear user, please kindly follow the steps below to solve this problem:

        - First, search "%appdata%" in My computer/My PC, then, delete the whole file of Apowersoft Online Launcher (It may under the file of Apowersoft)

        image.png

        image.png


        - Then, clear the cache of your browser and refresh the page of online screen recorder, making sure that you have ended the process of the previous online launcher in the PC's task manager.

        - Click "Start recording", download and install the Apowersoft online launcher again and launch the program. It should be fine by then.

        - However, if the steps above doesn't work, please follow step 1 & step 2 first, then, use the link below to download the online launcher directly.  

        Thank you for your support and understanding!

      • 2021-08-04 04:39 Reply
    Cannot Start Online Screen Recorder
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    Naciala78
    Participant
    Member
    Threads : 0
    Replies : 1
    #46

    I’m having a problem with the online recorder too. It tells me to download the launcher. I do and then nothing happens. I tried everything (cleared the cache, uninstalled any old versions, cleared the cookies, tried different browsers, etc) and nothing works. It used to work but lately, it just doesn’t install or work for me anymore.

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    • avatar
      • Alice Wang :

        Dear user, please downloadthe online launcherdirectly and try out the recording again. If it still doesn't work out, please contact support@apowersoft.com regarding further issues. Thank you for your support and understanding!

      • 2021-08-04 04:45 Reply
    Cannot Start Online Screen Recorder
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    parothd42
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    Threads : 0
    Replies : 1
    #47

    It is incredible how well this app works. Way better than any of the other free screen recorders I have found and tried. Now ,having said that, I can’t believe how hard it is to get this thing opened. Just like a lot of other users, I can no longer get it to open. I have done all the fixes listed and still cannot get it to run. Please fix this issue and you will probably always be rated as best of the web. I will be waiting for the bug fix so that I can start using the incredible app again. Thanks!

    Reply
    • avatar
      • Alice Wang :

        Dear user, if you have already tried our suggested solutions and still cannot get it launched, please contact support@apowersoft.com so that we can help you from there. Thank you!

      • 2021-08-25 01:25 Reply
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