• Cannot Start Online Screen Recorder
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    siddharth2020jain
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    #40

    I am unable to launch the recorder, when I am clicking it, it shows no response ?

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    Cannot Start Online Screen Recorder
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    theoooniverse
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    #41

    Same here, I’m having trouble launching the recorder, it doesn’t respond and I’ve tried to delete the apowersoft folders, clear cache, restart computer, etc. The START RECORD button doesn’t seem to respond at all. 

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    Cannot Start Online Screen Recorder
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    shravyakuldeep
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    #42

    i have used online recorder for a month now without any problems, but i am unable to launch recorder now. please help..

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    Cannot Start Online Screen Recorder
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    edithbakst
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    #43

    Hi,


    I am using the free online screen recorder for months, today it stop working.

    I am pressing the “Start recording” and nothing happend.

    I tried it on several laptops with no sucess.

    Please assist,

    Thanks,

    Edith

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    Cannot Start Online Screen Recorder
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    Alice Wang
    Keymaster
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    Threads : 6
    Replies : 560
    #44

    Dear user, so sorry for the issue. The problem has already been fixed. It should be fine by now. Thank you for your support and understanding!

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    Cannot Start Online Screen Recorder
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    martin
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    #45

    Dear, I still have the problem that online screen recor4der does not start.

    I followed all instructions above. ( close application, Deleting files, delete cash and retry)

    Is the onlive launcher version 1.8.0 the correct one ?

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    Cannot Start Online Screen Recorder
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    cmtsang311
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    #46

    The problem is the same even I have tried the above suggested procedure. Please advise if there is any other way to use the we-based recorder.


    It seems the problem still exists and cannot be resolved.

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    Cannot Start Online Screen Recorder
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    lardiaz68
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    #47

    tengo el mismo problema, llevo meses usando apowersoft en linea y genial y hoy no hay manera. Hice todos los pasos que mandan, quite y volvi a descargar el lanzador y sigo sin poder grabar.

     Una pena, estaba encantada con ello. Por favor una solucion!! gracias

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    Cannot Start Online Screen Recorder
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    Datalog Syst
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    #48

    Hi

    Same issue and need your help asap.

    Suddenly I was asked to re-download the app which seems it can’t be installed completely and therefore run. 

    I followed all of the aforementioned instructions but it refuses to work. 

    Please help me! I need to solve this immediately. 

    Thank you in advance.

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    Cannot Start Online Screen Recorder
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    Brian Fong
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    #49

    I am having the same problem! Have clear cache, reinstall more than a few time and yet when i click on Start Recording it will ask me to download and install. From my Task Manager I can see Apower Online Launcher (32) is runnng but it just wont record! Please help!

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    Cannot Start Online Screen Recorder
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    Brian Fong
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    #50

    Any update? 😥 ths is the error


    2021-04-12 12:11:48,385 [11] ERROR WebSocketServer-12053474 – Session: d225efed-ca5f-4df0-b1a0-f04a566bf83b/127.0.0.1:59471

    Unexpected error

    System.Security.Authentication.AuthenticationException: A call to SSPI failed, see inner exception. —> System.ComponentModel.Win32Exception: An unknown error occurred while processing the certificate

       — End of inner exception stack trace —

       at System.Net.Security.SslState.InternalEndProcessAuthentication(LazyAsyncResult lazyResult)

       at System.Net.Security.SslState.EndProcessAuthentication(IAsyncResult result)

       at System.Net.Security.SslStream.EndAuthenticateAsServer(IAsyncResult asyncResult)

       at SuperSocket.SocketEngine.AsyncStreamSocketSession.OnBeginInitStream(IAsyncResult result, Boolean connect)

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    Cannot Start Online Screen Recorder
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    adnankhawaja
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    #51

    Resolved!!


    It seems that the company has changed the directory structure and naming convention of the online launcher which is causing the issue. When you click start recording it looks for a different plugging to launch the application. 

    Apwersoft Online Launcher exists in the task manager but it not what the browser is looking for to launch the application for recording.


    Follow these steps to successfully launch the online recorder:

    1- Go to task manager and add new task by browsing to the location: AppData\Local\Apowersoft\Online Screen Recorder\Online Screen Recorder.exe”

    2- Reload the webpage

    3- Start Recording

    Application for the recording will launch successfully.



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    Cannot Start Online Screen Recorder
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    Alice Wang
    Keymaster
    Moderator
    Threads : 6
    Replies : 560
    #52

    Dear User,

    Please kindly follow the steps below to solve this problem:

    – First, search “%appdata%” in My computer/My PC, then, delete the whole file of Apowersoft Online Launcher (It may under the file of Apowersoft)

    image.png

    image.png


    – Then, clear the cache of your browser and refresh the page of online screen recorder, making sure that you have ended the process of the previous online launcher in the PC’s task manager.

    – Click “Start recording”, download and install the Apowersoft online launcher again and launch the program. It should be fine by then.

    – However, if the steps above doesn’t work, please follow step 1 & step 2 first, then, use the link below to download the online launcher directly. 

    https://dist.aoscdn.com/upload/9b/d2/apowersoft-online-launcher.exe  

    Thank you for your support and understanding!



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