- 2020-05-27 04:19 #27
Dear users, please refer to the solution below for failing to download or enable the launcher.
– First, search “%appdata%” in My computer/My PC, then, delete the whole file of Apowersoft Online Launcher (It may under the file of Apowersoft)
– Then, clear the cache of your browser and refresh the page of online screen recorder, making sure that you have ended the process of the previous online launcher in the PC’s task manager.
– Click “Start recording”, download and install the Apowersoft online launcher again and launch the program. It should be fine by then.
– However, if the steps above doesn’t work, please follow step 1 & step 2 first, then, use the link below to download the online launcher directly.
NOTE – For now the mac online screen recorder isn’t compatible with the latest catalina system, our technician is still working on it. Thank you for your understanding. And for other versions, please refer to the solution below:
Open “Finder”, select “Go”->”Go to Folder” and enter in “/Users”. After that, you can go to “Shared” -> “Apowersoft” to find the “Mac Online Launcher”. Then, you can uninstall it.
colnhausenParticipant2020-06-19 13:30 #28
Please help. I attempted to launch Online Screen Recorder but I get the following error message: “update failed” The request was aborted: Could not create SSL/TLS secure channel.
It also gives me a button to “start old version” but it doesn’t do anything when I click on it.
alphenitParticipant2020-06-30 10:32 #29
Sorry to say this tool is broken.
Google Chrome is up to date
Version 83.0.4103.116 (Official Build) (64-bit)
Cleared the Appdata\Local and Appdata\Roaming.
installed the tool again without Chrome even running,
When I press record the popup of opening the apowersoft tool opens but it doesn’t run on a Windows 10 version 2004 PC.
alphenitParticipant2020-06-30 10:57 #30
Tried everything above mentioned on a new Windows 10 version 2004, installed the Online Screen Recorder manually which installs fine in C:\Users\<username>\AppData\Local\Apowersoft\Online Screen Recorder but nothing happens from Chrome or Firefox that I installed after Chrome was not working. Disabled Windows Defender did not help
Cynthia VaughnParticipant2020-07-08 16:30 #31
Cannot Start Online Screen Recorder. Have executed all the above mentioned steps: uninstall launcher, clear cookies and cache, uninstall program and reinstall program and launcher. All to no avail. Program was operational about two weeks ago on my system.
OS Version: Microsoft Windows 10 Home, 64 bit, Build 18363, Installed 20200214214300.000000-240
Processor: Intel(R) Core(TM) i3-7020U CPU @ 2.30GHz, Intel64 Family 6 Model 142 Stepping 9, CPU Count: 4
Total Physical RAM: 8 GB
Graphics Card: Intel(R) HD Graphics 620, 1024 MB
Hard Drives: C: 917 GB (464 GB Free);
Motherboard: Dell Inc. 0GVCM1, ver A01, s/n /FB5PP03/CNCMC009C30039/
System: Dell Inc., ver DELL – 1072009, s/n FB5PP03
This issue seems to be a reoccurring problem. Advise please.
lynneinjapanParticipant2020-07-22 08:07 #34
Me too – over a year later. Can anyone recommend another free, easy-to-use screen capture software that will allow me to do picture-in-picture and annotate the screen?2020-07-22 22:17 #35
Dear user, sorry for the problem, we just updated a new link above for “online screen recorder update”, please try out again. It should be fine by now. Thank you for your support and understanding!
varsha4611Participant2020-07-23 03:05 #36
i m also getting the same issue lease suggest me wat to do2020-07-23 22:24 #37
Dear user, so sorry for the issue! Please clear the cache of your browser and check the task scheduler to make sure that there’s no process running in the background.
Then kindly use the link below to redownload and install the program, and refresh the online screen recorder page again.
And if the update still doesn’t work for you, please contact firstname.lastname@example.org so that our technician can check it.
Thank you for your support and understanding!