Marta StachowiakParticipant2019-04-20 15:11 #15
Hey there! I had the same issues but I think I’ve fixed it. For me, the problems started after installing desktop version, where after trying it out I’ve removed it with the program uninstaller, but for some reason app was automatically launching anyway with start of the PC. And when I was trying to work with online version, the launcher was starting the desktop version anyway :/ I’ve checked in CCleaner and it turned out the startup of desktop version is still a planned task (which is weird as it is because it was technically UNINSTALLED). So basically that’s how all the problems with online version mentioned in this thread have started for me.
Here’s what worked for me (mind it’s the specific process caused by the fact I’ve had issues from the desktop version, but maybe you can do only part of it and it will still work for you)
So first of all I’ve downloaded the desktop version once again, then uninstalled both this one and the online app using IObit uninstaller (this program removes the remaining files after deinstallation so it may be important here as the files show issues. I guess any program for deinstallation offering similar feature will do well).
Then I’ve used CCleaner to clean up the files (including cookies from the browser) and registry and then downloaded and installed launcher once again. After this process, the launcher worked perfectly, no bugs or errors shown, I’ve closed it and tried again and it worked perfectly.
I hope this will help someone ♥
Ada ReedKeymaster2019-04-28 02:27 #16
Dear Users, for the “cannot the online launcher” or “keep downloading the online launcher” issue, please follow the steps below to solve the problem. Thank you!
– Please search “%appdata%” in My computer/My PC, then, delete the whole file of Apowersoft Online Launcher (It may under the file of Apowersoft)
– Then, clear the cache of your browser and refresh the page of online screen recorder, making sure that you have ended the process of the previous online launcher in the PC’s task manager.
– Click “Start recording”, download and install the Apowersoft online launcher again and launch the program. It should be fine by then.
– However, if the steps above doesn’t work, please follow step 1 & step 2 first, then, use the link below to download the online launcher directly.
Thank you for your support and understanding!
Revival Ink ApparelParticipant2019-05-07 19:45 #17
I am on a macbook pro. The online version has always worked great for me until all of a sudden I started having this same issue as described by many above. The launcher is launching in my task manager, and it is not being blocked. However, it just stays stuck on the same page, and I cannot get it to start recording. Since the online version was no longer working, I tried to install and launch the desktop version, and that is not working either. Please help!
Also this link is not mac friendly so no help there either: https://download.apowersoft.com/apowersoft-online-launcher.exe
It's probably something concerning the firewall. It happened to me on different PCs (all Windows) after updating either Windows or anti-virus.
Reinstalling of the launcher does not help. Tried it. It's not it.
I've also tried to change firewall settings, but to no effect (still, I'm not that handy with software, so may be I don't know how to do it).
If anyone is computer-savy enough to suggest what to do - please help.
- 2019-05-08 03:53 Reply
- KM :
Juan Carlos Gamboa AguilarParticipant2020-02-06 12:16 #19
For me the solution was : copy the folder of Apowersoft from users\Adminsitrator\AppData\Local to “my myuser”\AppData\Local.
Them create a shorcut in the deskto to de Apowersoft Launcher.
Manualy excute de Launcher before charge de web page
gen.hopuilamParticipant2020-02-13 12:34 #20
Hi, I am using a Macbook Air and have a similar problem. As a first time user I have downloaded the launcher but it can’t be opened. I would prefer an online version more than a desktop software as well. Please kindly help!
marilyngoogParticipant2020-02-28 15:05 #21
Same problem here. Worked perfectly on two computers last night and now it’s not working at all on either of them!
richy.careyParticipant2020-03-05 11:42 #22
I’m having the exact same problem here. Cleared the cache on safari and it made no difference. Is there anyone from Apowersoft who can suggest how to help?
alerussoParticipant2020-04-03 12:48 #23
I tried all the suggestions but nothing worked so far.
Please, some help from the company on this.
reubentongParticipant2020-04-11 02:01 #24
I’m also having the same issue with my macbook. The online launcher just shuts down everytime i use it, after I press record. Any help would be appreciated
JalfreziParticipant2020-04-26 13:50 #25
I have the same problem, Windows 10, I have tried all the solutions above and still get message to download when I click record.
Can someone from Apowersoft please help? Would be really appreciated
I sent an email to the support team and doesn't look like there's a fix.
So I gave up and found another screen recorder, the free version is fully functional except for some advanced features that I didn't need. It's an application though, not web-based
Its by a company called Atomisystems and the package is called Active Presenter 8. It's actually very good, and can record webcams too, voice-overs, and allows layering of transitions into the video. I guess this is needed in an authoring solution. Very happy with it
- 2020-05-18 05:07 Reply
- Jalfrezi :
JalfreziParticipant2020-05-18 05:08 #26
I sent an email to the support team and doesn’t look like there’s a fix.
So I gave up and found another screen recorder, the free version is fully functional except for some advanced features that I didn’t need. It’s an application though, not web-based
Its by a company called Atomisystems and the package is called Active Presenter 8. It’s actually very good, and can record webcams too, voice-overs, and allows layering of transitions into the video. I guess this is needed in an authoring solution. Very happy with it