None of my files will open once I have scanned – and yes I have contacted support but not heard from them. No files will open. I see them as ‘recovered’ but it says ‘not the correct type of file. ‘ Nothing is corrupt – I bought this just hours after emptying my recycle bin, PC hadn’t been switched off and no other files were saved. I can’t find any support or help within the software or on the site. I have requested a refund.