Hi, sorry for that. Please try again to see whether it works. And if not, please tell us which email you purchased and send details to us via this link: https://www.apowersoft.com/support/submit-ticket/. If you complete the purchasing in the application, then your account may be activated directly without email.
If you purchased the program with the email you used for logging the program, then you just need to close the program and open it again and you can use the program as a VIP. (Or you can go to “Account” in the application to check your account status) If it still shows you are not VIP, then you contact us: https://www.apowersoft.com/support/submit-ticket/