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    Ernest Kendall
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    Never Recieved Activation Code

    Views : 1205 Replies : 3 Likes : 1 2017-05-02 17:29 #1

    I bought a Lifetime Subscription of Apowersoft Video Download Capture Personal License for $79.95, yet have never received an activation key. I sent a ticket concerning this with no response. How long does this take? Usually, I receive codes from other businesses by email immediately. Can ANYONE help me as I am totally confused?

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    Never Recieved Activation Code
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    Ernest Kendall
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    2017-05-02 19:05 #2

    It seems I don’t need an activation code as it was activated when I purchased the product. Now, just to figure out how to use it. I get good downloads at random, but have problems with YouTube. No sound. I haven’t figured out how to use the controls. This software is becoming a headache and feel I’ve wasted my money when I could have spent less on something easier to use. I’ll spend a little more time with it and if I can’t catch on, just ditch it. Costly lesson learned!

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      • Ada Reed :

        Hi, sorry for the delay. Yes, our programs don't need registration or activation codes for personal users any more. You can refer to this post here to understand our activation system. https://www.apowersoft.com/faq/register-activate-account.html  As to the YouTube download problem, we've fixed it and an update is available today. You can also download the patch here to fix it now. https://file.apowersoft.com/f549be013b0e  Thank you.

      • 2017-05-02 21:24 Reply
    Never Recieved Activation Code
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    Ernest Kendall
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    2017-05-03 11:38 #3

    Thank You for your response. A friend helped me today. As for the no sound, it was discovered some YouTube uploaders are blocked from allowing sound with downloaded videos.

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