• [Solution] My iPhone Screen doesn’t show up in Apowersoft Phone Manager
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    Mary

    [Solution] My iPhone Screen doesn’t show up in Apowersoft Phone Manager

    Views : 11045 Replies : 89 Likes : 6 #1

    Recently, I updated the iOS system of my iPhone. Since then, I cannot see the iPhone screen in Apowersoft Phone Manager. What can I do to make it display my iPhone screen?

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    [Solution] My iPhone Screen doesn’t show up in Apowersoft Phone Manager
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    Ada Reed
    Keymaster
    Moderator
    Threads : 42
    Replies : 847
    #2

    Hi Mary,

    Sorry for the problem. Usually, when you connect your iPhone or iPad to ApowerManager via USB cable and wait for a while, the screenshot plug-in will be downloaded automatically, and you will see the iPhone or iPad screen. But sometimes, the network problem may result in the failure of the downloading. If so, please follow the instruction below:

    1. Open “This PC” or “My computer”. Follow the screenshot below and enter the path “%appdata%\Apowersoft\ApowerManager\XPhoneData” behind the computer icon.
    2. Delete the cfg and tmp files that match your iOS system.
    3. Connect your iPhone to ApowerManager. Wait for a while for the new zip file to be downloaded, which may take a few minutes. Please have some patience!

    If the new zip file won’t be downloaded automatically, you can also manually download it here:

    https://file.aoscdn.com/attachment/c56701982e4a958e57a313e6e74bb084.zip(for iOS13.2.3)(Notice:Change file name“13.2.3.zip”) NEW

    https://file.aoscdn.com/attachment/0baaadb5c6ba871f16d7029e19952967.zip(for iOS13.2.2) (Notice:Change file name“13.2.2.zip”NEW

    https://bit.ly/2IY7sJx(for iOS 13.1.2) 

    https://bit.ly/2mkgEz3    (for iOS 13.0) 

    https://bit.ly/2kKVdXM    (for iOS 12.4.1) 

    https://bit.ly/2mK2oQJ   (for iOS 12.4) 

    https://bit.ly/2l1Ai2V       (for iOS 12.3.2)

    https://file.apowersoft.com/fba48e63303e (for iOS 12.3.1) 

    https://file.apowersoft.com/fbc62634fa9e  (for iOS 12.3) 

    https://download.apowersoft.com/pm-ios/12.2.zip  (for iOS 12.2) 

    https://download.apowersoft.com/pm-ios/12.1.4.zip  (for iOS 12.1.4)

    https://download.apowersoft.com/pm-ios/12.1.3.zip  (for iOS 12.1.3)

    https://download.apowersoft.com/pm-ios/12.1.2.zip  (for iOS 12.1.2)

    https://download.apowersoft.com/pm-ios/12.1.1.zip  (for iOS 12.1.1)

    https://download.apowersoft.com/pm-ios/12.1.zip   (for iOS 12.1)

    https://download.apowersoft.com/pm-ios/12.0.1.zip  (for iOS 12.0.1)

    https://download.apowersoft.com/pm-ios/12.0.zip  (for iOS 12.0)

    https://download.apowersoft.com/pm-ios/11.4.1.zip  (for iOS 11.4.1)

    https://download.apowersoft.com/pm-ios/11.4.zip  (for iOS 11.4)

    https://download.apowersoft.com/pm-ios/11.3.1.zip  (for iOS 11.3.1)

    https://download.apowersoft.com/pm-ios/11.3.zip  (for iOS 11.3)

    https://download.apowersoft.com/pm-ios/11.2.6.zip  (for iOS 11.2.6)

    https://download.apowersoft.com/pm-ios/11.2.5.zip  (for iOS 11.2.5)

    https://download.apowersoft.com/pm-ios/11.2.2.zip  (for iOS 11.2.2)

    https://download.apowersoft.com/pm-ios/11.2.1.zip  (for iOS 11.2.1)

    https://download.apowersoft.com/pm-ios/11.2.zip  (for iOS 11.2)

    https://download.apowersoft.com/pm-ios/11.1.2.zip  (for iOS 11.1.2)

    https://download.apowersoft.com/pm-ios/11.1.1.zip   (for iOS 11.1.1)

    https://download.apowersoft.com/pm-ios/11.1.zip   (for iOS 11.1)

    https://download.apowersoft.com/pm-ios/11.0.zip  (for iOS 11.0)

    https://download.apowersoft.com/pm-ios/10.3.3.zip  (for iOS 10.3.3)

    https://download.apowersoft.com/pm-ios/10.3.2.zip  (for iOS 10.3.2)

    https://download.apowersoft.com/pm-ios/10.3.1.zip   (for iOS 10.3.1)

    https://download.apowersoft.com/pm-ios/10.3.zip   (for iOS 10.3)


    After downloading, rename the zip file, delete the former parts and only keep the number of the iOS version, for example, 11.0.2.zip. Then put the zip file into that specific folder and don’t unzip it.

    After that, restart your phone and computer. Then reconnect.

    Reply
    • avatar
      • echofive78 : When I go to This PC and put in the provided address %appdata%\Apowersoft\Apowersoft Phone Manager\XPhoneData I get an error message that windows cannot find it.  What do I do now?
      • 2018-02-11 01:19 Reply
    • avatar
      • emmanuel.osakue : The XPhoneData folder isn't in my computer. Please help, I can't find any other threads with more solutions.
      • 1 year, 9 months ago Reply
    • avatar
      • emmanuel.osakue : The XPhoneData folder isn't in my computer. Please help, I can't find any other threads with more solutions.
      • 1 year, 9 months ago Reply
    • avatar
      • Ada Reed reply to echofive78 : Hi,

        Please enter the path “%appdata%\Apowersoft\Apowersoft Phone Manager\XPhoneData” behind the computer icon.


      • 2018-03-13 02:17 Reply
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    • 3
    [Solution] My iPhone Screen doesn’t show up in Apowersoft Phone Manager
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    todd
    Participant
    Member
    Threads : 1
    Replies : 3
    #3

    How can we fix this issue for iOS 11?

    Reply
    • avatar
      • Ada Reed : Hi Todd,


        I have updated the zip files for iOS 11. Please download and have a try. Thank you!

      • 2 years, 2 months ago Reply
    [Solution] My iPhone Screen doesn’t show up in Apowersoft Phone Manager
    avatar
    Ada Reed
    Keymaster
    Moderator
    Threads : 42
    Replies : 847
    #4

    Hi,


    The zip file for iOS 11.1.1 has been added into this post. Please check. Thank you!

    Reply
    [Solution] My iPhone Screen doesn’t show up in Apowersoft Phone Manager
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    jeffmarsh19
    Participant
    Member
    Threads : 0
    Replies : 2
    #5

    Hi Ada,

    On my system (pc), there is no folder called \xphonedata or a folder that relates to my device.   See the screen shot below.


    Background: I deleted and reinstalled the software thinking that was the issue but but then ran across this thread.  I’ve connected my two i-OS devices today. The device with 10.3.3 it works fine.  The device with 11.2 no luck. When I tried to update the file with the above zip file, I didn’t see any subfolders that related to the 2 devices.

    Reply
    • avatar
      • Ada Reed : Hi, you opened the wrong folder. It's not in the folder where you installed the program. Please follow the step 1 in the instruction above. There is a screenshot for your reference.
      • 2017-12-16 05:04 Reply
    [Solution] My iPhone Screen doesn’t show up in Apowersoft Phone Manager
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    Ayush Jain
    Participant
    Member
    Threads : 0
    Replies : 1
    #6

    Hi Ada!


    Can you please provide a link for IOS 11.2.2. 

    Reply
    • avatar
      • bill.mackrell : Yes, please!  I'm getting about 60% of my iPad screen mirrored so probably need new files.
      • 1 year, 11 months ago Reply
    • avatar
    • avatar
    • avatar
      • brian :

        I want to be able to project what's on the screen of my iPhone onto a larger screen for a presentation at a meeting.


        I have connected my phone to my laptop via USB cable and my laptop to the projector.


        The laptop to projector link is fine.


        I have downloaded the trial and opened a VIP account. I can see everything in Phone Manager APART from the iPhone screen. It is black.


        I have iPhone 6S on iOS 11.2.2


        Please help. This is urgent.


        Brian

      • 1 year, 10 months ago Reply
    [Solution] My iPhone Screen doesn’t show up in Apowersoft Phone Manager
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    jrego79
    Participant
    Member
    Threads : 0
    Replies : 1
    #7

    Will you be adding the files for iOS 11.2.2 soon?  

    Reply
    • avatar
      • Ada Reed : Hi,

        I'm sorry for the late reply. I have already updated it for iOS 11.2.2 and above. Please check. Thank you!

      • 2018-03-13 01:42 Reply
    [Solution] My iPhone Screen doesn’t show up in Apowersoft Phone Manager
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    brian
    Participant
    Member
    Threads : 0
    Replies : 2
    #8

    I have downloaded the full version to evaluate but cannot do so when the screen display is blank!


    I am using iOS 11.2.2


    Please make the correct files available otherwise this just looks like a scam if I’m honest.

     

    Reply
    • avatar
      • Ada Reed :

        Hi Brian,

        Have you followed the instructions below to install the new folder? If you still have the blank display, would you please follow the screenshot below and send feedback along with log file from the desktop program? Our technician will check it out as soon as possible. Thank you!



      • 2018-03-13 01:50 Reply
    [Solution] My iPhone Screen doesn’t show up in Apowersoft Phone Manager
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    chris.burton
    Participant
    Member
    Threads : 1
    Replies : 5
    #9

    When will 11.2.5 be available?

    Reply
    [Solution] My iPhone Screen doesn’t show up in Apowersoft Phone Manager
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    chris.burton
    Participant
    Member
    Threads : 1
    Replies : 5
    #10

    When will 11.2.5 be available?

    Reply
    [Solution] My iPhone Screen doesn’t show up in Apowersoft Phone Manager
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    chris.burton
    Participant
    Member
    Threads : 1
    Replies : 5
    #11

    Is there anyway you can stay in tune and up to date with the most current iOS? I have yet another presentation 2018-01-31 which I will not be able to use the APowersoft software for. I purchased this tool for one reason only, to mirror my iDevice screen while using a USB cable and It seems every time I have an important demonstration I have the dreaded blank screen. and cannot use the tool. Can I get an update in the next two days? if not I need to figure out a work around!

    Reply
    [Solution] My iPhone Screen doesn’t show up in Apowersoft Phone Manager
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    chris.burton
    Participant
    Member
    Threads : 1
    Replies : 5
    #12

    Talk about frustration… I decided since 11.2.5 isn’t ready and available that maybe I could do my presentation on my older iPad which is at its highest supported iOS it can run 10.3.3. Fingers crossed I came on to download that version and Low and behold there is no 10.3.3 zip available, it only goes to 10.3.2 and that won’t work! I’m ready to give up 🙁

    Reply
    • avatar
      • Ada Reed : Hi,

        I'm sorry for the late reply. I have already updated it for iOS 11.2.5 and iOS 11.2.6. Please check. Thank you!

      • 2018-03-13 01:40 Reply
    [Solution] My iPhone Screen doesn’t show up in Apowersoft Phone Manager
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    falswairky
    Participant
    Member
    Threads : 0
    Replies : 1
    #13

    Hello,

    Is there an ETA for 11.3 fix please? We need it urgently!

    Many Thanks!

    Feras

    Reply
    • avatar
      • Ada Reed : Hi Feras,

        Sorry, we haven't supported mirroring function for iOS 11.3 yet. We will support it very soon.

      • 1 year, 9 months ago Reply
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