• Missing Video
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    cthiyag
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    Member
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    Missing Video

    Views : 1001 Replies : 1 Likes : 0 #1

    Hi Today I recorded 3 hour screen video. But the file is missing. How to recover it.

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    Missing Video
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    Alice Wang
    Keymaster
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    Threads : 2
    Replies : 328
    #2

    Hi, thanks for your feedback! Could you please try to go to the find the temp files and merge it with our video editor? 

    1. Simply go to “Settings”->”Options”->”Recording”->”Set the temporary folder”, and then open the temporary folder.

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    2. After that, you can find the temp video and audio files of the recording that fail to save in this folder.

    3. Then, you can open our built-in video editor by clicking “Edit” on the interface, then add the temp video, drop down audio option menu and select “Add audio…”.

    blob.png

    4. Next, add the temp audio file, and click “Convert” to merge them into one.

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