Though my microphone works on my computer it won’t work within your program. When I click on the microphone image it only gives me the option to use System Sound, the other two areas are greyed out. Is there somewhere I can go to change it to either systems sound and microphone or just microphone?
Hi! Which program are you using now? Can you restart the screen recorder and try it again?
Note that after you run the screen recorder, you cannot change the audio input device, which means that you cannot plug in or remove microphone from the computer after you have run the recorder. Otherwise, you need to re-launch the program to make it record sound successfully.
If the steps above fail to solve the problem, for Pro version users, you can drop down “Help” menu and click “Support”->”Feedback” to send us log file and describe the problem. For online version users, you can click the support icon on the toolbar and send us log file along with the details of this issue.