• 【macOS 10.14】ApowerREC “Not Recording” Solution
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    Ada Reed
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    【macOS 10.14】ApowerREC “Not Recording” Solution

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    【Adapt For】 macOS 10.14 and above

    Note: It’s not suggested to use Mac ApowerREC on 10.13.6 and 10.14.6 as the two versions are not stable, and you may encounter certain recording issues on these two versions.

    【ApowerREC Not Recording Issue】

    The recording time froze at “00:00:00” after beginning the recording:

    ▶▶ Solution 1

    In this case, it means the microphone access has not been turned on yet. Please kindly follow the steps below to solve this issue:

    1. Enter “System Preferences…” from the top menu.

    2. Choose “Security & Privacy”.

    3. Click “Privacy” → Choose “Microphone” → Check “ApowerREC.app”.

    4. And if you are using Mac 10.15 system, please also make sure to check “ApowerREC” option under the Screen Recording settings. 

    image.png

    Below is the link for you to download the latest compatible version:

    Mac ApowerREC Download

    ▶▶ Solution 2

    If solution one does not work, kindly send feedback from the program so that the program’s technician can check this feedback and locate the problem for you:

    Click on the third icon at the top panel and choose “Help”, then, click “Feedback” and leave the problem you are having with the software and send it to us.

    Extra Resources

    【Troubleshooting 1】

    > Problem: Mac ApowerREC pops up the notice of noting detecting virtual sound card repeatedly.

    > Solutions: Click “No” when the virtual sound card installation notice first pops up, then relaunch the program, and then confirm to install the virtual sound card this time when the notice pops up again. And it should be fine by then.

    【Troubleshooting 2】

    > Problem: Cannot record system sound or microphone sound.

    > Solutions: 

    Please follow the steps below to check the sound settings:

    1. Make sure you have already installed apowersoft audio device when the notice pops up after launching the program.

    2. Enter the sound settings under system preferences:

    image.png

    3. Then, choose apowersoft audio device in Mac sound settings.

    image.png

    4. And under ApowerREC sound options, please choose your own mas’s built-in system sound and plugged-in microphone device name instead of apowersoft audio device.

    image.png

    And if you are still having the same issue after the settings, please kindly send support @apowersoft.com the screenshots of the sound settings of your Mac and the sound options of ApowerREC so that we can check the issue for you. 

    And if it’s zoom app you are recording, for now only ApowerREC’s windows version allows to record zoom meeting. The mac version cannot record zoom meeting. Thank you for your support and understanding!

    Reply
    【macOS 10.14】ApowerREC “Not Recording” Solution
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    Ivan.deschenaux
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    #2

    I have exactly the same problem. Is there a solution?

    Reply
    【macOS 10.14】ApowerREC “Not Recording” Solution
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    flashy158
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    #3

    I have the same problem as above, it will not record on system sound, when i go to security and privacy there is no option for microphone ?

    Reply
    【macOS 10.14】ApowerREC “Not Recording” Solution
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    RuoJun Zhang
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    Replies : 1
    #4

    Microphone access is turned on. but still no sound. And the video doesn’t work. Chose “facetime camera”, but it seems like it’s recording my screen. 

    Reply
    【macOS 10.14】ApowerREC “Not Recording” Solution
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    Meg
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    #5

    Has anyone figured out a solution for this yet? I have been having the same problem ever since I purchased it two months ago and have emailed them over five times with no real help. Can anyone please help? 

    Reply
    【macOS 10.14】ApowerREC “Not Recording” Solution
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    lisavaas
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    #6

    Same problem. Microphone has access, but it’s not recording. Mac OS Catalina 10.15.4. 

    Reply
    【macOS 10.14】ApowerREC “Not Recording” Solution
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    mulberry665
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    #7

    Same problem. Microphone has access, but it’s not recording. Mac OS Catalina 10.15.4. 

    Reply
    【macOS 10.14】ApowerREC “Not Recording” Solution
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    zsauna
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    #8

    This problem appeared spontaneously with Mac Mohave 0.14.6 and apparently has been a bane to subscribers

    for almost five months. My guess is the problem is on their end. Fortunately my subscription runs out in a month or two so I’ll be looking for another screen capture tool. I think others should consider that option.

    Reply
    【macOS 10.14】ApowerREC “Not Recording” Solution
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    llcc_cn
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    #9

    Not working!!!


    I set up the scheduled tasks and it simply didn’t work. It did not end the recording itself, and no saved file in the folder.

    I’m on mac big sur.

    Reply
    【macOS 10.14】ApowerREC “Not Recording” Solution
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    Alice Wang
    Keymaster
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    Threads : 6
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    #10

    Dear users, please clear the cache of the browser and visit ApowerREC page down below, then download the latest version of the program which is compatible with the latest mac system big sur.

    And for the virtual sound card issue, please click No when the installation notice pops up, and relaunch ApowerREC. Then confirm to install it when it pops up again.

    And if the solution above cannot help to solve the situation, in this case, please send feedback from the program directly so that our technician can locate the issue and help to solve the problem.

    Thank you very much for the support and understanding!

    Reply
    【macOS 10.14】ApowerREC “Not Recording” Solution
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    rydha.sangjuara01
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    #11

    Dear Sir/Madam….


    We all be protected by God.Aamiin….

    My ApowerRec the recording does not work and does not appear …Please help, thank you

    Reply
    【macOS 10.14】ApowerREC “Not Recording” Solution
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    joyk4k
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    #12

    Hi Sir/Miss

    I have just purchase  ApoweRec life long membership for my MacBook to record online teaching. 

    I have down load the software according your instructions, but when I try to use it, the records button is frozen. 

    then I have followed the support suggestions on the section 1, reset from the Mac privacy setting, it still not working.

    downloads the latest compatible version, still not working!

    Then I find out, ApowerRec is not support Mac to record Zoom live teaching, which just what I’ve needed the most. What should I do? is there’s any suggestion?

    Reply
    【macOS 10.14】ApowerREC “Not Recording” Solution
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    andersj61
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    #13

    Hi. My “Apower rec” doesn’t work anymore. When I uninstall and downloading a new version it crashes

    Reply
    • avatar
      • Alice Wang :

        Dear user, in this case, please send feedback from the program so that our technician can check the log file and locate the issue for the program.

        Please follow the steps below to send the feedback from the program:

        - Select "Help" > "Feedback".

        image.png

        - Then enter the email in the first blank and leave the program issue at the second blank, please make sure you have checked the "send log file" option and then click "Submit".

        image.png


        Our technician will check it as soon as they received it. Thank you!


      • 2021-04-08 00:49 Reply
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