• License code, help.
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    Jeffrey
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    License code, help.

    Views : 1631 Replies : 10 Likes : 0 #1

    I can not get my download registered. After two re-installs, I keep getting the message “The license code is invalid or does not match this version.” Also I can’t sign into the support section with the password they gave me.

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    License code, help.
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    Jeffrey
    Guest
    #2

    Third day program is still not registered and no new e-mails from tech support.

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    License code, help.
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    Jeffrey
    Guest
    #3

    Today, fourth day, finally was able to get Video Converter Studio registered. Thank you much to tech support named Harry! Program is up and working great.

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    • avatar
      • Ada Reed :

        Hi Jeffrey,


        We are very sorry. As we were on a long holiday, we didn't make a response to you in time. Glad that your problem is solved now!

      • 2017-02-06 21:15 Reply
    License code, help.
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    fahdsamsung777
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    Replies : 1
    #4

    pleas same problem with me I don’t know how to insert my license reedy bayed   

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      • Apowersoft :

        Hi, sorry for that. Could you please tell me what problem you are using? Did you purchase multiple licences? For current versions, if you just purchase one licence, there is no need to insert licence code. Just log in the program with email and password. Thank you!

      • 2019-01-27 23:09 Reply
    License code, help.
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    Elena Williams
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    Replies : 2
    #5

    I upgraded to VIP but it still shows Trial as the License type.

    I’ve closed it and reopened it, logged out of it and back into it again, Selected Activate but I don’t have an activation code to enter – just the license from the email stating that I’ve purchased it…Uninstalled and reinstalled it but I still get “You have not purchased VIP account yet!”

    Please help

    tyvm

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    • avatar
      • Elena Williams :

        NVM - Instead of associating my account with my work email, it activated on my Paypal personal account which is fine.

      • 2019-01-28 11:06 Reply
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      • Apowersoft reply to Elena Williams :

        Hi, we activate the email that is used for purchasing the program. So if you use your Paypal account to purchase, you need to log in the program with that email. 

      • 2019-01-28 22:03 Reply
    License code, help.
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    Bill
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    Replies : 1
    #6

    I purchased a one year subscription VIP.

    I am able to use the APowersoft Video Downloader, But I cannot use the Video Editor. I tryied to register with the code sent, but it say invalid and the Video Converter say I am not a VIP. Whaty do I do?

    I already logged out then back i, but it still says I am not VIP on the converter.

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    • avatar
      • Damon :

        Hi Bill,

        I'm Damon from Video Downloader Capture. Would you please send your account info to me at support@apowersoft.com? I need to check your order to retrieve your VIP. Thanks for your understanding.

      • 2019-12-15 22:01 Reply
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