Installing issueViews : 2721 Replies : 7 Likes : 0 2017-06-19 14:52 #1
Facing installing issue:
After click Run button on installation, the following popup appear with “Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item”, I am installing as an admin. Please help
Ada ReedKeymaster2017-06-22 05:02 #2
I’m very sorry for the problem. Would you please right-click the installation package and run it as administrator? See if it will work. Thank you!
FadiGuest2017-07-23 19:27 #3
Hi,Problem with screen recorder online.
I have an install problem every time I click on the download launcher,It gets dowloaded but at end of the install i get 2 windows the normal window and another who says “ready for install return to the main page So I click Ok and do return to the main page but it does not work.So if someone could help in my little problem i’ll be very thankfull
Alice Wang :
Please follow the suggestions below to help us check out this issue.
For Windows user:
1. Open "Task Manager" to check whether the Apowersoft Online Launcher has been launched or not.
2. Usually the launcher will run automatically when it's installed. Could you please check whether the launcher has been blocked by firewall or other security applications on your computer or not? Or you can simply download the free desktop version from below URL and use it.
For Mac user:
To solve this issue, please open "Finder", select "Go" -> "Go to Folder" and enter in "/Users". After that, you can go to "Shared" -> "Apowersoft" to find the "Mac Online Launcher". Then you can uninstall it. Once it's done, you can go back to the page and hit "Start Recording" to launch this application again.
- 2017-07-24 00:35 Reply
- Alice Wang : Dear user, Please follow the suggestions below to help us check out this issue. For Windows user: 1. Open "Task Manager" to check whether the Apowersoft Online Launcher has been launched or not. 2. Usually the launcher will run automatically when it's installed. Could you please check whether the launcher has been blocked by firewall or other security applications on your computer or not? Or you can simply download the free desktop version from below URL and use it. http://download.apowersoft.com/free-screen-recorder.exe
tezarbaasithParticipant2019-04-18 17:13 #4
Can’t run the application after the installation, it popped up a window like this, please help 🙂
Hi, you can search "%appdata%" in My computer/This PC, then, delete the whole file of Apowersoft Online Launcher (It may under the file of Apowersoft)
Then, clear the cache of your browser and refresh the page, making sure that you have ended the process of the previous online launcher in the PC's task manager.
Then, download the online launcher via this link:https://download.apowersoft.com/apowersoft-online-launcher.exe
- 2019-04-21 22:03 Reply
- Cholaco :
peranut.normanParticipant2019-04-19 01:51 #5
- 2019-04-21 22:03 Reply
- Cholaco :
jvontz8027Participant2019-07-22 13:03 #6
My installation did not work. I paid for the VIP, and when I tried to follow the video, it would not display the Icon screen on my computer. All I get is the Connect your device to start. I plug it in. It does not attach. I have a Samsung Galaxy 8 Android. It tells me to change my battery from charging to MTP/PTP. I can not find where to do that on my phone.
I tried to uninstall and reinstall, but the information that I put in, was not uninstalled from the registry. I could not putin the registration code that was sent to me. I would appreciate your help.
Crystal reply to jvontz8027 :
You can go to your phone Settings > Developer Options > USB debugging and find the USB options to change the mode to MTP/PTP for file transfer. Please refer to this guide to find the solution: https://www.apowersoft.com/community/topic/solutions-to-android-cannot-connect-to-apowermanager-via-usb.html. Thank you!
If this does not help, could you please send us a log file for checking this issue thoroughly?
To do this, please click "Settings & Help" on the upper right of the program interface, then go to "Help" > "Feedback", write down some details and check "Send log file" then submit it. Our technician will check it soon. Thank you! Below is a screenshot for your reference.
- 2019-07-24 04:30 Reply
- Crystal reply to jvontz8027 :