I had this trouble last year; suddenly I couldn’t use the software and it was back to the trial version. I entered in all the numbers and no success. Eventually I found my way to support and they issued me with a new number. Now it’s happened again becuase i clicked on an Upgrade card trying to clear the screen. So Now I am back to square one. I paid for the full package and now I can’t use it! I’ ve written to support who recognised my membership and told me they had cleared the system and to log out and re-try but this didn’t work either. I’ve been writing to them repeatedly since. I can’t find a link to create a new ticket. Anyone help?
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