• How to fix Apowersoft login issues?
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    Apowersoft
    Keymaster
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    How to fix Apowersoft login issues?

    Views : 10773 Replies : 22 Likes : 12 #1

    Please troubleshoot the problem by referring to the instructions below.

    1. Check if your operating system is Windows 7/8/10

    In early years, Microsoft abandoned XP and Vista. Out of security concerns, all Apowersoft programs no longer support them, either. If unfortunately you are running XP or Vista on your computer, you are strongly suggested to update the system to Windows 7, 8 or 10. Otherwise, even though you have installed Apowersoft software, you cannot load the login window. Click here to install Windows 10.

    2. Check if your IE browser is version 9 or above

    The Apowersoft system runs on IE9 and above version. That’s the reason why we suggest you update your OS to Windows 7/8/10 from XP/Vista as IE browser on Windows XP/Vista can only be upgraded to version 8 at most. If your OS is Windows 7/8/10 but your IE browser is not the version 9 or above version, you cannot load the login window probably. Please follow the steps below to check your IE browser version.

    • Open IE browser on your computer.
    • Click the gear icon on the top right corner of the browser interface and choose “About Internet Explorer” from the dropdown list.ie version
    • Check the IE browser is version 9 or above. If not, you can click here to install IE11 from Microsoft.

    After you install IE11, please restart Apowersoft program and check whether you can open the login window now.

    If the problem still persists, please open this link (https://support.apowersoft.com/api/client?type=17#test-browser) in your updated IE browser to check the network status, resources and certificates. If there is a big “OK” on the page, it means they are all good. Otherwise, please follow the steps below to check the problems one by one.

    check ie

    i. Reset IE browser

    As we have mentioned that Apowersoft system only works with IE browser, some settings of IE browser might make you fail to open the window or log in. At this time, the problem will be resolved after you reset the IE settings.

    • Open IE browser on your computer.
    • Click the gear icon on the top right corner of the browser interface and choose “Internet options” from the dropdown list.reset ie
    • Click “Advanced” > “Reset” and click “Reset” in the pop-up window.reset ie browser
    • Restart the computer to make the settings work.

    Restart the software and check whether you can open the login window now. If the problem still persists, please proceed to the next step.

    ii. Reset the security level of IE browser

    When the security level is too high, you cannot open some sites in IE. You need to change it to normal level in order to open Apowersoft window.

    • Open IE browser and find “Security” in “Internet options”.reset ie security
    • Click “Reset all areas to default level” at the bottom and click “Apply” to complete the settings.

    Restart the software and check whether you can open the login window now. If the problem still persists, please proceed to the next step.

    iii. Check the proxy settings

    If your computer enables proxy service, you cannot open the login  window until you disable the proxy service.

    • Open IE browser, find “Connection” in “Internet options” and click “LAN settings”.reset Lan
    • Uncheck all three options in the popup and click “OK”.reset lan settings

    Restart the software and check whether you can open the login window now. If the problem still persists, please proceed to the next step.

    iv. Check the Windows Firewall

    Windows Firewall might intercept the login request mistakenly. You can close the Firewall temporarily to fix the problem.

    • Open Control Panel.
    • Find “Windows Firewall” > “Turn Windows Firewall on or off” in “All Control Panel Items”.check firewall
    • Check the options “Turn off Windows Firewall(unrecommended)”.turn off firewall

    Restart the software and check whether you can open the login window now. If the problem still persists, please proceed to the next step.

    v. Check the hosts file

    In order to use our software for free, some users automatically or manually change the hosts file on their computer. Such behavior doesn’t help you crack Apowersoft programs but make the software becomes unavailable. On one hand, it disrespects the fruits of the developers’ labors and infringes the copyright of our company. On the other hand, the cracked software is not secure enough which will get your computer infected by viruses. If you tried cracking Apowersoft software once, you have to download and install the correct version from the official website first and then check if the hosts file has been changed.

    • Find Notepad on your computer and run it as an administrator.
    • Click “File” > “Open”, put “C:\Windows\System32\drivers\etc\hosts” in the filename bar and press “OK”.hosts file
    • Check if there are Apowersoft entries in the opened folder. Delete them all and then save the hosts file.

    Restart the software and check whether you can open the login window now. If the problem still persists, please proceed to the next step.

    vi. Check the certificate

    Certificate exceptions will also result in the problem. Please follow the instructions below to check the certificate.

      • Open IE browser on your computer.
      • Open the link (https://global-root-ca.chain-demos.digicert.com/) in the IE browser. If it opens like the screenshot below shows, it means the certificate is right. Otherwise, please click here to download the certificate.check certificate
      • Double click the downloaded certificate, click “Install certificate” > “Current user” > “Next step” > “Place all certificates in the following store” > “Browse” > “Trusted Root Certification Authorities” > “Ok”.

    import certificate

    install certificate

    After you install the certificate, restart the software and try opening the login window.

    3. How to fix the “unknown error”? 

    If there is an unknown error occurred in the login window or the pop-up error includes the terms “Windows Platform FIPS” and “Cryptography”, it might be the system encryption that caused the problem. It can be fixed by way of the Windows Registry.

    unknown error

    Restart the software and check if you can log in now after it is installed completely.

    4. How to fix the blank login window?

    If the login window is blank, you can delete the cache file to fix it.

    • Open “Resource Manager” or “Computer”.
    • Enter “%appdata%\Apowersoft\” in the address bar, find the corresponding software and delete the folder in the opened window.delete cache files

    Restart the software and you can open the login window successfully.

    If all instructions above do not help you regarding the login problem, please contact our technical support. We provide remote connection service to resolve it.

    Reply
    How to fix Apowersoft login issues?
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    bogosian
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    #2

    And if we’re using MAC? V 10.10? And Safari?

    Reply
    • avatar
      • gyn.7915 : You can submit a ticket to ask them or ask for a remote assistance, which is more direct and fast.?
      • 2017-11-20 21:39 Reply
    How to fix Apowersoft login issues?
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    marjan.noori9499
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    #3

    powere miriore active 

    Reply
    • avatar
      • Apowersoft (author) :

        Hi, what can we do for you? Could you specify it?

      • 2018-03-25 21:20 Reply
    How to fix Apowersoft login issues?
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    Soukthavy Chandala
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    #4

    install iphone


    Reply
    • avatar
      • Ada Reed :

        Hi, 

        What can we do for you? Could you please specify it?

      • 2018-07-29 20:52 Reply
    How to fix Apowersoft login issues?
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    serkan41tr
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    Replies : 1
    #5

    I have blank screen when I use apower mirror and I can’t see login window and I can’t use,I see only white window.I did all off instructions but all of them didn’t work for this problem.Could you help me any support?

    Reply
    • avatar
      • Ada Reed :

        Hi,


        Could you please submit a ticket to us? Our technician will check the issue for you. Thank you. 

      • 1 year, 3 months ago Reply
    How to fix Apowersoft login issues?
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    Claudio Patricio
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    #6

    i complained about a couple of months that i wasnt able to download some of the apps, for my desktop and still cant do it.

    Reply
    • avatar
      • Apowersoft (author) :

        Hi, sorry for the inconvenience. Please you go to "%appdata%\Apowersoft\" in the address bar of "This PC", find your "Apowershow" folder and delete it. After that, please try to install the program in Apowersoft Unlimited again. Thank you!


      • 2018-10-28 21:59 Reply
    How to fix Apowersoft login issues?
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    amias.samad
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    Replies : 7
    #7

    I have blank screen when I use apower mirror and I can’t see login window and I can’t use.

    Reply
    • avatar
      • Ada Reed :

        Hi, 

        Sorry for the inconvenience. Could you please send the feedback from desktop program? Our technician will check the issue for you. Thank you very much.

      • 2018-11-14 21:32 Reply
    How to fix Apowersoft login issues?
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    ash kathe
    Member
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    Replies : 1
    #8

    I also have log in isssue

    it says cannot connect to localhost

    Reply
    • avatar
      • Apowersoft (author) :

        Hi, sorry for the inconvenience. Are you using Windows PC or Mac? You can send a screenshot to our email: support@apowersoft.com. Thank you!

      • 2019-01-10 00:45 Reply
    How to fix Apowersoft login issues?
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    adamtoh5
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    Replies : 1
    #9

    when i want to go to the menu for free account, it will only show a blank loading screen.

    Reply
    • avatar
      • Cholaco :

        Hi, welcome to Apowersoft Community. What program you want to use? And what menu you meant? You can send us an email to support@apowersoft.com, or send a screenshot here, we will try our best to help.

      • 2019-05-07 02:51 Reply
    How to fix Apowersoft login issues?
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    yaw.adum-attah
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    Threads : 1
    Replies : 1
    #10

    I have done all this and yet still am unable to log in. This is urgent please. sent you guys an email for assistance and have still not heard from you guys. Kindly assist with a remote login


    We need this to work

    Reply
    • avatar
      • Cholaco :

        Hi, we have receive your screenshot about that error, and our support team will help you there. Thank you for your patience.

      • 2019-05-16 05:20 Reply
    How to fix Apowersoft login issues?
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    chin1999
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    Replies : 1
    #11

    hi there,

    i have downloaded the apowermirrior app on my mac and i was trying to connect my ipone 6s to my mac. However, i was able to login to apowersoft account with google chrome but not the app. I’ve tried to reinstalled the app but still not working. Can you help to fix it? 

    Thank you for the help!

    Reply
    • avatar
      • Sunny Alex :

        Hi, sorry for the inconvenience. Could you please send a screenshot to our email: support@apowersoft.com? We will try our best to fix the issue. Thank you!

      • 2019-05-27 21:14 Reply
    How to fix Apowersoft login issues?
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    angelakross
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    Replies : 1
    #12

    Hi,

    I renewed my license and just tried to use the activation code, but get the message that it is invalid.

    Please let me know how to proceed,

    Thank you,

    Angela

    Reply
    • avatar
      • Damon :

        Hi,

        Sorry for your inconvenience. If you are using ApowerEdit and stuck in activating VIP account, please submit feedback from your program and leave us your contact information (email). We will check it out as soon as possible. Thanks



      • 2019-09-20 04:08 Reply
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