Hi I have raised this with a support ticket but I am asking here as well (its the weekend and I have had no reply yet ) When I draw on the screen, it (the drawing) disappears and the video has no drawing on it ! Any ideas please ?
Hi, Rocky! Please make sure you are using the latest version of our program. And if it still fails to work, can you send us the product log? To send product log, simply drop down “Help” menu in the main interface of the parogram and select “Support”, then write down some details of the issue, check the “Send log file” box, and submit it.