• Drawing on the screen whilst recording not working for me
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    luxgud
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    Member
    Threads : 2
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    Drawing on the screen whilst recording not working for me

    Views : 899 Replies : 3 Likes : 0 #1

    Hi
    I have raised this with a support ticket but I am asking here as well (its the weekend and I have had no reply yet )
    When I draw on the screen, it (the drawing) disappears and the video has no drawing on it !
    Any ideas please ?

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    Drawing on the screen whilst recording not working for me
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    Alice Wang
    Keymaster
    Moderator
    Threads : 2
    Replies : 257
    #2

    Hi, luxgud!

    It seems that we had already replyed your support ticket, you can check it. If you have any further questions, you can contact us via email. Thx.

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    Drawing on the screen whilst recording not working for me
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    Rocky D. Spencer
    Guest
    #3

    I am having the exact same problem. Could you send me the solution? Thank you.

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      • Alice Wang :

        Hi, Rocky! Please make sure you are using the latest version of our program. And if it still fails to work, can you send us the product log? To send product log, simply drop down “Help” menu in the main interface of the parogram and select “Support”, then write down some details of the issue, check the “Send log file” box, and submit it. 

      • 2016-09-26 00:41 Reply
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