drawing is not showing up after pasting

[kjuma2011]

drawing is not showing up after pasting

Views : 725 Replies : 6 Likes : 1 #1

Hi,

can you please help why drawing is not showing up after pasting?

i  have MAC and issue showed up only after Catalena upgrade.

Reply

[phininho]

#2

I have the same Issue… any luck?

Reply

[adam.studdard]

#3

I have the same issue, and I also just found that when I try to screenshot an expanded dropdown list from a website, the dropdown list disappears.  Is there any support here??? This is a really expensive tool to have such basic gaps in functionality.

Reply

[amyjstrachan]

#4

I have just upgraded to Big Sur on my Mac, and am now having this issue too! Any suggestions? I’ve tried deleting and reinstalling the app and the annotations still are not being captured on the image.

Reply

[metownsend]

#5

anyone found a fix for this yet?

Reply

[sbaramba]

#6

still actual issue.

Any comments?

Reply

[elizabeth]

#7

Pretty tragic response from support team… basically, go find another product.  VERY disappointing.  Given this response, I would not buy any of their other products.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

2022-03-14 10:10:21

Dear User,

So sorry for the issue! Our mac screenshot is currently not compatible with the latest catalina system.  Our technician is aware of this issue and is working on the updated version.

It’s suggested  to find another similar product to replace the mac screenshot at the moment.

And we are sorry for all the inconveniences this may bring you. Thank you for the support and understanding!

If you have any further problems or concerns, please feel free to contact us again.
Apowersoft is committed to providing simple, creative and easy-to-use software to people around the world.
Best regards
Una
Apowersoft Support Center

Reply