i have downloaded the Apowersoft Video Download Capture v18.104.22.168 (build 01/02/2019) and everything has been working for a few years however when I go to click on the “Detect Tab” all I get is a white screen and I am not able to do anything. I have uninstalled and reinstalled the software. I have also rebooted the computer and still nothing is working. I am at a loss as to what the problem can be and how to fix it. I am also using Windows 10 64bit
Sorry for the late reply. Please uninstall the software from your computer first. Then open a folder in your computer, enter “%Appdata%\Apowersoft” in the address bar, go to find the folder named Video Download Capture and delete it from it. After that, reinstall the software with the link below.