Crashing!!!!!!Views : 1672 Replies : 14 Likes : 0 2018-01-09 10:43 #1
The capture program keeps CRASHING! This has just started a few days ago. The program used to work great with no issues but now almost every single time I do a recording as soon as I stop the recording the program freezes and then crashes. It is SOOOOOOO frustrating to record the same video over and over and it keeps crashing. Especially considering I am using the paid program. Is anyone else having this issue?
naomitieParticipant2018-02-28 04:11 #3
Hi there, I have experienced the same issue with the message “Video Download Capture 6 has stopped working”I have somehow managed to get it to work, although I am not sure if i can replicate this every time.1. I pasted the link of the video into the browser inside the program ( “Detect” tab) , and opened the page I wish to download from.2. Then clicked ‘enable detector’ feature in bottom left corner, which detected and downloaded a unrelated .flv file from the website (480 kilobyte size file).3. Then after finished downloading (check the “Download” tab), I clicked “disable detector” feature, bottom left corner.4. Then in “Download” tab, paste link, and started download.The files were then successfully downloaded.My guess with the original issue, is that there is some issue where the downloads stop working,and you need to trick the program into downloading something automatically (using “enable detector” in “Detect tab”.)Then the program resumes its ability to download.I have successfully continued to download files this way, but i am unsure this is a permanent fix.I closed the program and opened it again, it continues to download up until now.If it happens again I suggest repeating the process above.
sfpaulskiParticipant2019-02-22 15:37 #4
hey there. I just logged into my download capture and it keeps crashing before it comes up. any suggestions. I’m running it on Mac 10.14.3. all comments appreciated. thanks
njcongtouParticipant2019-02-23 22:02 #5
it keeps crashing on my mac too. this just happened recently. Please fix it and update software as soon as possible.
njcongtouParticipant2019-02-25 03:21 #6
yes, please fix it. does not compatible with macos 10.14.3
Ada ReedKeymaster2019-03-01 03:10 #7
Hey Guys! Recently our technician has already made a new package for the program which is now compatible with Mac10.14.3, please kindly go to our website and download the latest version is alright! Thank you for support and understanding!
wwhite0112Participant2019-03-08 22:48 #8
I noticed a fix was made for Mac users, but I am having the same issue with Windows. Is there a update to solve my issue of constant app crashes in Windows?