Contact US

[puneet]

Contact US

Views : 9639 Replies : 19 Likes : 0 #1

I have emailed the corporate about licenses but I have not heard from anyone. Does anyone willing to help ?

Reply

[Alice Wang]

#2

Hi, puneet!

Sorry, did you get reply from us via email now? If not, i guess the email fails to be sent, and can you contact us via https://www.apowersoft.com/support/submit-ticket? Once we received your email, we will send you feedback soon.

Reply

[steve foli]

#3

I do not want your product
I want this “trial copy reminder” pop up off my PC – how do I eliminate this annoying trash?

Reply

• 
  • Alice Wang : Please uninstall the software, then find the folder where you installed the software, then delete the folder.
  • 2017-02-14 01:23 Reply

[Croquettess]

#4

Hello i’m french so i do not speak very well english.
First of all worked well, i wanted to record my film and already an unusual message says.
Good sa has walked BUT when I registered, my video is put in my “ADMIN”.
I have the impression that no one has had any problems…I try to go into the settings but when I want to choose the place of the video, I am in my space Admin O.o
Plz help mie..

Reply

[josh]

#5

I get this “renew” notice every time I try to use the software after I made the payment. why?
I need a reply asap or I will have to get rid of this trash and get my $ back.

Reply

• 
  • Ada Reed :

    Hi,

    Sorry for that. You can send a ticket to support@apowersoft.com We'll check the problem immediately.  Thank you. 

  • 2017-04-17 00:49 Reply

[Katherine.Tran03]

#6

I have a complaint to make. I just wasted my money on accidentally buying another yearly subscription Apowersoft recording pro, and I got nothing. All, I keep getting is this stupid trial version window popping up and when I try to click login the window showed nothing. That forces me to try and renew my product but nope, I brought another product and it didn’t renew my product I already have. I tried to even contact, email, send a ticket and even calling but all I get are slow loading windows that take FOREVER to load, and no email replies, and not even able to get a call. Your services is almost non existent, and I wasted my money. I tried to uninstall and re-instal, but I can’t. If I can’t even get a reply back to get a refund, you could at least try and help me by screen sharing to fix my product.

Reply

• 
  • Apowersoft :

    Hi, sorry for the problem. We will contact you via email then and try our best to help you fix the issue. Thank you for your patience. 

  • 2 years, 8 months ago Reply
• 
  • Azfar Zulkiflee reply to Apowersoft :

    how i want cancel tu my subcription? 

  • 2020-04-03 12:15 Reply
• 
  • Cholaco reply to Azfar Zulkiflee :

    If you never chose auto renewal while purchasing, then you don't worry about it will renew your account automatically. If you are not sure, then please contact us: https://www.apowersoft.com/support/submit-ticket/, we will check it for you.

  • 2020-04-04 03:42 Reply

[Canzhen Zhou]

#7

Hi, I want to cancel my life-time subscription of apowersoft video download capture. I filed a ticket immediately after I accidentally bought the subscription, but I haven’t heard of the response for a week. 

Also, the performance after I bought the subscription didn’t improve at all. And I am still able to download only one video at a time, it is not the same as the advertisement suggested. I want a refund. Thanks a lot.

Reply

• 
  • Cholaco :

    Hi, sorry for the late response. Could you please tell me which email you used for submitting the refund request? I will check it for you and ask the colleague to handle this issue. Thank you!

  • 2019-05-13 20:23 Reply
• 
  • Canzhen Zhou :

    xdzcz@outlook.com, I got the response tonight. 

  • 2019-05-14 02:49 Reply
• 
  • Cholaco reply to Canzhen Zhou :

    OK. Then our support team will help you via email. Thank you for your details. Have a nice day!

  • 2019-05-14 21:50 Reply
• 
  • Canzhen Zhou reply to Cholaco :

    It's been two days, I haven't got response for my refund request yet. Could you please help me out? Thanks!

  • 2019-05-15 21:44 Reply
• 
  • Cholaco reply to Canzhen Zhou :

    Hi, OK. I will ask my colleague to reply you as soon as possible. Sorry for the late response and inconvenience brought to you.

  • 2019-05-16 04:42 Reply

[donzydo]

#8

Hi, I payed for a vip screening account and I never received a code. This is my account: donzydo@hotmail.co.uk and this is the transaction ID: 1CS20793XK352113N. you can confirm with PayPal, if not please can I have like a full refund because all I need is full screen and it’s expensive to loose out.

The PayPal account I used to pay is thefemmefootale@yahoo.com

Thanks

Reply

• 
  • Cholaco :

    Hi, we generally activate the account that is used for ordering the program, and as I checked, your account for ApowerMirror is thefemmefootale@yahoo.com, so you need to use this one to log in. Or if you want to use this email: donzydo@hotmail.co.uk, you can go to the mailbox of this email: thefemmefootale@yahoo.com to find the activation code, and then use the activation code to activate your account. We might send the email to this one: thefemmefootale@yahoo.com about all your account info.

  • 2019-07-08 20:46 Reply

[donzydo]

#9

I want the email activation code sent to donzydo@hotmail.co.uk and please if you will not send the account info to my above email can I have a refund for my subscription then please as I haven’t used it yet. 

Thanks

Reply

• 
  • Cholaco :

    OK, I have already sent it to your email and you can check it. 

  • 2019-07-09 22:59 Reply

[coracheng888]

#10

Hi, I just paid for the monthly subscription, but I want to cancel the subscription right now and receive refund. 

I’m not sure how I can do that, thanks.

Reply

• 
  • coracheng888 :

    I paid for the watermark rover for videos, email is coracheng888@gmail.com

    
    

  • 2020-03-19 22:23 Reply
• 
  • Alice Wang reply to coracheng888 :

    Sorry for that. Our support team had replied you and please check the inbox.

  • 2020-03-23 08:08 Reply

[ebayray1]

#11

Hello

I am trying to install your Video editing software but i get the following Message.

“These files are corrupt and unreadable”

Can you help Please

Kind regards

Reply

[n.ginsberg]

#12

Hi Support,

I have tried emailing twice now, but no reply.

Can you please refund 1 x ApowerREC Personal License (Lifetime Subscription) of AU$116.77 AUD for order 117754677.

My email is n.ginsberg@griffith.edu.au.

Thanks.

Reply

• 
  • Alice Wang :

    Hi, as we checked, our support team has replied you, please check your inbox, if you still don't receive any email, please tell us, and we will send the replies again. thanks

  • 2020-04-16 00:51 Reply

[ichel_michelin]

#13

Hi i purchased a monthly subscription but i have no interest in renewing it but i dont know how to cancel it and receive a refund

Reply

• 
  • Cholaco :

    Hi, to submit refund request, you can go to this site: https://www.apowersoft.com/support/submit-ticket/ and submit your need, our colleague will check it and help you process the refund request.

  • 2020-06-01 01:56 Reply