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    oliviakristen.4
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    #14

    Hello, I just started that 7 day free trial today and would like to cancel the subscription before it makes me pay for it. This app is not what I expected, I found something else. 

    Reply
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      • Cholaco :

        Hi, which program are you using? It seems that we don't have such service for 7 day free trial?

      • 2020-09-14 04:56 Reply
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    sbaird48
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    #15

    hi i just paid for my phone to be unlocked and it hasnt worked, have i done anything wrong


    stuart

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      • Cholaco :

        Hi, if you need further technical support, please contact us with more details here: https://www.apowersoft.com/support/submit-ticket/ 

      • 2020-09-14 04:56 Reply
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    p.karam
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    #16

    I send you a previous mail

    Il have payed only for one month 

    apower recOrder Number:
    17880128-14002085

    But you bill me for 2month

    I want a refund and I want you to cancel my account

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      • Cholaco :

        OK, we have issued the refund for you, if you didn't receive it, please tell us.

      • 2020-11-24 02:20 Reply
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    silbaugh
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    #17

    I paid for this program and it tells me I did not pay for it

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      • Cholaco :

        Please check whether you already logged in the program with your VIP account, if yes, but it still asks you to pay for it, then please send a feedback from the program, we will check it.

      • 2020-11-24 02:19 Reply
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    mandivheyimike
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    #18

    Hi I bought your 1 month subscription and now got charged for a second month i did not authorize, and submitted the ticket and still have not been responded to. Please refund me my money as I am not even using or have the software anymore

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      • Cholaco :

        Hi, if you want to refund, please contact us with your order information (email for purchasing and order number) to: https://www.apowersoft.com/support/submit-ticket/, we will check it and help.

      • 2020-11-24 02:21 Reply
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    Kusznier83
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    #19

    Hello, I have sent a couple messages this evening regarding newly opened account…  First off I was double charged for my 1 year subscription for $101 dollars…  I would like a refund on the second charge.  Also the system will not upgrade my account to a VIP members.  I have entered my activation code countless time and have restarted the program over and over, I am still stuck with a trial period…  I’m getting very annoyed with this service…  

    My order # is 145777633.  I hope some can get back to me as soon as possible and figure this all out or I will uninstall the program and ask for a full refund…

    Thank You

    Ryan 

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    kkyomuryan
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    #20

    Why is there no submit ticket for Apowersoft Video Download Capture in the page: https://www.apowersoft.com/support/submit-ticket/

    ?

    I had sent you an email about the refund because there was no way to submit a ticket for this product only… I really cannot find the name of the product anywhere on “Select Your Product”, am I mistaken?

    Could you refund 1 x Video Download Capture Personal License (Monthly Subscription) of 20,696 KRW for order 146530860, please? My email is kkyomuryan@gmail.com. I have sent you an email twice because I had written my email wrong the first time.


    Thank you.

    Reply
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