Solutions to Common Issues for ApowerMirror

[Mark James]

#14

oi 

 o aplicativo esta conectado em ambos aparelhos, mas não esta saindo imagem no computador 

Reply

• 
  • Ada Reed (author) :

    please contact support@apowersoft.com

  • 2019-03-20 02:43 Reply

[udpanchal09]

#15

Hello ,

Can I Operate My Phone  With Mouse And Keyboard In Your Free App. 

Please Reply….

U D Panchal

Reply

• 
  • Ada Reed (author) :

    Hi,

    ApowerMirror allows you to control Android from PC. For iOS, it can only do the screen mirroring! Thank you:)

  • 2019-03-26 20:37 Reply

[Pedro Lizardo]

#16

I can’t run the pc software. v1.4.3.3, how fix it?

Reply

[Pedro Lizardo]

#17

Hello, who can help me to fix this error?

Reply

• 
  • Ada Reed (author) :

    Hi, Sorry for the inconvenience. Could you please send the feedback from desktop program? Our technician will check the issue for you. Thank you very much.

  • 2019-04-10 02:30 Reply
• 
  • Pedro Lizardo reply to Ada Reed :

    how could I send this feedback to you?

  • 2019-04-27 01:59 Reply

[royhoenen]

#18

Hello,

I find this product nice. But 1 thing does not work:

WHen i connect via wifi, i have no touch controles when i clikc on my pc.

Help!\

Reply

• 
  • Sunny Alex :

    Hi,

    Please connect your phone to PC via USB first. Then you control your Android phone from PC via WiFi.

    Thank you. 

  • 1 year, 10 months ago Reply

[Pedro Lizardo]

#19

I updated and the problem continue

Reply

• 
  • Sunny Alex :

    Hi,

    
    

    Sorry for the inconvenience. You may need to download a New framework 4.0 in order to use ApowerMirror successfully.

    Here is the download URL:https://www.microsoft.com/en-us/download/details.aspx?id=17718

  • 2019-05-14 05:18 Reply

[alenbijuk2003]

#20

I am using poco f1 and it still have the movement keyboard lag and when i switch from charging to file transfer the lag is gone idk about it clearly plz can u check that it actually solve that lagg?

Reply

• 
  • Sunny Alex :

    Hi,

    Sorry for the inconvenience. Could you please update your program to the latest version and try again?

  • 2019-05-15 04:44 Reply
• 
  • alenbijuk2003 reply to Sunny Alex :

    I did its on 1.4.4.1 and some times the app reinstall itself now i have a problem that the streaming disconnects itself during game which is very annoying i hope your team will fix it soon(edit :could u plz tell the requirments (driver or software) on pc )

  • 2019-05-24 11:17 Reply
• 
  • Sunny Alex reply to alenbijuk2003 :

    Hi, Sorry for the inconvenience. Could you please send the feedback from desktop program? Our technician will check the issue for you. Thank you very much.

  • 2019-05-27 01:05 Reply

[Quang Minh Pham]

#21

Hello, I have an issue with Apowermirror: whenever I launch the application on my desktop, my web browser (Google Chrome) cannot generate sound anymore. I am using a Dell Inspiron 5368 with Windows 10.

Reply

• 
  • Sunny Alex :

    Hi, 
    

    We are really sorry. But our app doesn't support syncing sound from Android to the computer. Therefore, you need to download Google Home app on your Android and use it to mirror your phone screen to our desktop program. Here's a guide: https://www.apowersoft.com/community/topic/how-to-stream-the-android-audio-to-pc.html

    Thank you!

  • 1 year, 9 months ago Reply
• 
  • Quang Minh Pham reply to Sunny Alex :

    Sorry for not making it clear, what I meant is that the sound that is playing on my computer stops whenever I launch Apowermirror on my computer. It has nothing to do with synching sound from my phone to my computer, as they are not connected when I launch the software on my computer.

  • 1 year, 9 months ago Reply
• 
  • Sunny Alex reply to Quang Minh Pham :

    Hi,

    
    

    Sorry for the inconvenience. Could you please follow the screenshot below and send feedback along with log file from the desktop program? Our technician will check it out as soon as possible. Thank you!

    
    

    

  • 1 year, 9 months ago Reply

[miketsukami0kun]

#22

Hi, im Nacho. im having a liiittle problem with the mirroring of my lg k8 2017.

When im using a portrait mode app, it work perfect, no problem. but when i use a fullscreen app (like freefire, or any game that use fullscreen) the image in the pc went all green. I already tried all the render modes.

Reply

• 
  • Sunny Alex :

    Hi,

    
    

    Sorry for the inconvenience. Could you please follow the screenshot below and send feedback along with log file from the desktop program? Our technician will check it out as soon as possible. Thank you!

  • 1 year, 9 months ago Reply

[mastarfefo]

#23

Hello I have subscribed to the monthly subscription and got the activation number but tell me the wrong number Please solve my problem

Reply

• 
  • Sunny Alex :

    Could you please contact us at support@apowersoft.com?

    Thank you very much.

  • 2019-06-12 21:23 Reply

[bhowmikmonimoy]

#24

I have tried everything you said…i have mi y1 phone…but once it works whole day ..and the other day it just stop working and show this error as shown in the picture…what to do…i used all things replugin and enable usb debugging ,usb debugging(security settings) everything.. but it just refused to work… please tell me a proper solution

Reply

• 
  • Sunny Alex :

    Dear user,

    Sorry for the inconvenience. Would you please follow the guide here to check on the possible problems and solutions: https://www.apowersoft.com/community/topic/solutions-to-android-cannot-connect-to-apowermirror-via-usb.html? 

    If it doesn't help, please let us know. Thank you!  

  • 2019-06-13 22:50 Reply

[Iskonini]

#25

Hello,

I tried looking around for any solution regarding this issue, but I can’t see one.

So, when I start to mirror my phone to PC (WiFi Connection), the displays hangs on my PC. However, once I close  the game, after 5-10 seconds, the mirroring will return to normal.

Please let me know if this issue has been encountered before.

Thank you.

Reply

• 
  • Sunny Alex :

    Hi,

    Sorry for the problem. It is probably related with your network, please check the following things:

    1. Make sure your router is nearby and there is no obstacles between your router and your computer so that the signal is strong.

    2. Please set your router to 5G network instead of 2.4G, which can improve the transmission.

    3. If you don't have a stable WiFi, please go to Settings of the program and change the display quality.

  • 2019-06-25 20:39 Reply

[Enclo]

#26

Hello ava,

Id like to ask you something about an article you wrote in the past. Where can I contact you (do you have a private email address).

Thanks in advance.

Reply

• 
  • Sunny Alex :

    We will contact you soon. Thank you very much. 

  • 2019-07-03 22:10 Reply