• Cannot use software
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    hnerurkar
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    Cannot use software

    Views : 68 Replies : 1 Likes : 0 #1

    I have used Apowersoft Video downloader previously. As my subscription had expired I purchased a lifetime licence to use it a few days back. 


    When I opened the software I saw a long download list from previous use, which  I am unable to delete. These are all duplicate files which  I do not want to download.


    Tried uninstalling and reinstalling the software. No help by email. No help from chat – there is a message in Chinese which I cannot read.


    I need help to use the software or a refund please.

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    Cannot use software
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    hilmarfridjonsson
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    #2

    I have the same problem.  Same duplication happening which I can’t delete.  Can’t record new material either.  Haven’t tried to reinstall the software but I have thought about it.  I also have a lifetime licence.  This is very frustrating as I have plans to continue using the program in the near future.  

    I’m starting to wonder if the support for this program (after Dec. 31st 2019) is no longer available and the option to upgrade is not available without buying a new licence.

    I hate wondering in the dark here, especially if I’m wrong in my speculations, so I would appreciate if the people at Apowersoft would kindly advise us about what to do.

    Best wishes,

    Hilmar

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