Can you tell us what are you capturing? Is it a scrollable page?
Besides, can you send us log file for checking out the problem? To do it, simply click the “Help” button on the main interface, drop down its menu and select “Support” from the list. After that, you can fill in email address, write some details about this issue, check “Send log file” and then submit it. We will help you out ASAP.
Sorry for the issue. Could you please send feedback along with log file from the software? Our technician will check it out soon. For any question, please contact us at email@example.com. Thank you!