Big files not being converted?

[oliviamammone]

Big files not being converted?

Views : 1628 Replies : 4 Likes : 0 #1

Greetings!

I used to use the free online version of the software to convert movies and episodes of TV and movies, usually from MP4 and AVI to WMV. There used to be no problem with it, but now they seem too big for the program to handle. It just goes straight from 0% to “all files have been converted” no matter what format I try to put it in and the files it creates are broken. Has there been a bandwith restriction put on the free version?

Thanks!

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[Ada Reed]

#2

There is no bandwidth restriction for the imported video. How large are they? You can test the free online version by converting several small files first. 

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  • mike-jones :

    Hi, just bought the product now (02 Jan 2018) and same issue.  Places a 0kb size file in the destination folder aftetr a conversio time of <1 sec for a 2Gb video (this occurs no matter the output format).  Your advice?

    Thanks, Mike
    

  • 2018-01-02 07:57 Reply

[e.s.armour]

#3

I’m experiencing the same problem. Was there a fix suggested?

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[mike-jones]

#4

Hi,

I’m experiencing the same issue just having bought the product (02 Jan 2018).  All attempts at conversion lead to a 0kb file being placed in the destination folder after <1 sec conversion time no matter the output format.  Advice please?

Thanks, Mike

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[Apowersoft]

#5

Hi, all. We are really sorry about the issue. Could you please contact our technical team via this email address: support@apowersoft.com. They need to collect more details for solving your problem such as the original video file, log, error information, etc. Thanks a lot for your cooperation!

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