• Audio file won't play
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    akhavan
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    Threads : 1
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    Audio file won't play

    Views : 560 Replies : 1 Likes : 0 #1

    I recorded a Google Hangout video with my friend and the file is saved as an MP3 on my desktop. However, the file will not play with any software that i use and Apowersoft is giving me a message stating that I do not have any files, despite it showing me a file available for playing. When I try to open it form the Apowersoft application, it provides a message saying the file does not exist, although it shows that I did record a file. How do I recover this file? It was an hour and a half long recording that we really want saved. I’ve never had this issue before. 

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    Audio file won't play
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    Alice Wang
    Keymaster
    Moderator
    Threads : 2
    Replies : 395
    #2

    Hi Akhavan,

    We apologize for the inconvenience.

    Could you please submit your logs from the application. 

    You could find Feedback form in Options-Help-Feedback.

    Filling up the form with the video you described and tick off like the image to submit your logs.

    Thank you for your patience!


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