Sorry for the inconvenience. For iPhone with AirPlay service, after the successful connection to the desktop program via WiFi, you can freely record the operation on your mobile along with audio by tapping the “Start recording” button on the right side of the application or directly pressing Ctrl+R. While for Android devices, you can also record phone screen through both USB and WiFi.
If you can’t record screen, would you please send a feedback along with log files to us? Our technicians will check it and fix the problem for you as soon as possible. Thank you!