• Activation
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    heitfieldmichael
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    Activation

    Views : 998 Replies : 7 Likes : 0 #1

    Where is my activation code? I have been billed for it, but haven’t gotten it.  heitfieldmichael@yahoo.com   

    I am using a mac, I have only gotten 1 email and that was for the initial trial.  Now I have renewed and payed but received no activation code, and there is no phone number to call for support.  Please fix this, I don’t want to have spent money on a scam. 

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    Activation
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    Apowersoft
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    Threads : 34
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    #2

    Hi, heitfieldmichael, which email did you use for purchasing our program? There is no need for activation code, we will activate the email that is used for ordering.

    1. If you haven’t registered the program with the email address you used for ordering, you will receive an email about your activate info. You can go to your mailbox to check whether you  received any email from us. 

    2. If you have used the email, that used for ordering, to register and log in the program before you placed the order, you just need to close the program and open it again to refresh your account info and you can use it without limitation.

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      • heitfieldmichael (author) :

        and I did receive the 'verification code' to register for the account. But not the 16 digit activation code

      • 4 years, 3 months ago Reply
    Activation
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    Apowersoft
    Keymaster
    Moderator
    Threads : 34
    Replies : 536
    #3

    Hi, sorry for the inconvenience. We’ve checked the order information but could not find any order related to your email account heitfieldmichael@yahoo.com, could you please provide your order number? Thank you so much!

    As we have already updated our registration system, there is no need for an activation code. Just use the email account that you used to place the order to log in and fully activate your account.

    Hope this makes sense.

    You can also contact us at support@apowersoft.com to solve your problem.

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      • heitfieldmichael (author) :

        I have found the problem. I had used the wrong account to try and log in, the 39.95 is well spent in my opinion. Now I had accidentally tried to sign up for the 12.95 monthly. I think monthly. Is there a way to refund the 12.95 charge? 


      • 2018-06-24 00:15 Reply
    Activation
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    heitfieldmichael
    Participant
    Member
    Threads : 1
    Replies : 4
    #4
    Jun 18, 2018
    Posted
    Jun 18, 2018
    Amount
    $39.95

    Here is the 39.95 charged to my bank account.  and I’ve only been given a verification code, which I have used

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      • Apowersoft :

        Hi, could you please send us your PayPal order number, the name you used for purchasing, and the email you used for ordering to our email: support@apowersoft.com. And we will check it thoroughly for you. As we cannot find the information according to the information you sent to us in this post. Thank you very much.

      • 2018-06-24 22:56 Reply
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